
Junior Bartender
Corporate Staffing Services
Nairobi | FULL_TIME | Hotel
Closing in 1 week from now
Junior Bartender Job
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Responsibilities
Operational:
- Be familiar with all food and beverage items on the outlet menu.
- Prepare and serve beverages according to the standard required.
- Set up, stock, clean, and maintain the bar and beverage preparation area.
- Prepare the outlet for operation, including mise-en-place, setting and resetting tables, light cleaning, and other assigned tasks.
- Take food and beverage orders from guests, up selling wherever possible.
- Follow standard recipes and minimize waste to help ensure that the outlet’s beverage cost is in line with budget.
- Be flexible wherever possible in meeting special requests from guests for specific beverage preparation methods and ingredients.
- Order beverage ingredients based on outlet par stocks and as prescribed by the Manager.
- Utilize the outlet point-of-sales system as prescribed. Computes bills, accepts payments, and performs cashier duties.
- Verifies cash received and credit card validity, adhering strictly to finance policies and procedures.
- Assist in service when needed and perform any other duties assigned by team leader/Manager.
- Ensure that all sales are properly recorded, following prescribed procedures for ordering, voiding, or correcting items.
- Complete opening and closing duties as assigned.
- Follow presentation guidelines as established by the Manager.
- Always maintain the assigned station/section in a clean and orderly manner.
- Ensure that all company minimum brand standards are implemented, and that optional brand standards are implemented where appropriate.
- Responsible for inventory-taking as required.
- Responsible for resolving the discrepancy in beverage inventory.
- Deliver the brand promise and provide exceptional, friendly, courteous, and professional guest service always.
- Create beverage recipes in accordance with the company's beverage standards and guidelines.
- Maintain and update bar user records.
- Check the item expiry dates during collection of store requisitions and ensure they are in good condition before receiving them.
- Track item expiry within the outlet and ensure procedures regarding expiry control are honored to avoid losses and for the safety of consumers of the food and beverage items.
- Serve food and beverages to guests, according to the established standards of performance and service sequence established for the outlet.
- Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Align all day-to-day functioning of the department/division consistent with Hyatt’s Global Privacy Policy.
Customer Service
- To ensure that you deliver the brand promise and always provide exceptional guest service.
- To ensure that you also provide excellent service to internal customers in other departments as appropriate.
- To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
General:
- Reads the hotel's Employee Handbook, understands, and adheres to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health, and safety.
- Attends and contributes to all training sessions and meetings as required.
- Always exercises responsible behavior and positively representing the hotel team and Hyatt Hotels Corporation.
- Maintains strong, professional relationships with relevant representatives from business partners and other organizations.
- Ensures high standards of personal presentation and grooming.
- In this role you will also be required to multitask in various aspects of the operations as advised by your managers from time to time.
- Responds to changes in the Food and Beverage department as dictated by the industry, company, and hotel.
- Carries out any other reasonable duties and responsibilities as assigned.
- Works closely with Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
People:
- Ensures a strong professional relationship with all levels of employees within the hotel.
- Maintain open and effective communication with colleagues, supervisors, and other departments to ensure seamless coordination for maintenance tasks, repairs, and project implementations.
- Work collaboratively with fellow colleagues to achieve common goals, share knowledge, and assist in resolving complex F&B issues.
- Offer support and guidance to junior colleagues, apprentices, or trainees, fostering a mentorship approach within the team.
- Follow established protocols, safety guidelines, and standard operating procedures while working alongside colleagues to ensure a safe and efficient work environment.
- Encourage compliance with safety standards and best practices among colleagues, emphasizing the importance of safety in all tasks.
- Treat colleagues with respect, professionalism, and courtesy at all times, creating a positive work culture within the department.
- Resolve conflicts or disagreements with colleagues amicably, demonstrating conflict resolution skills and a constructive approach to problem-solving.
- Share expertise, experiences, and best practices with colleagues to enhance the overall skill set and knowledge base within the team.
- Participate in training sessions or workshops to update skills and knowledge, encouraging colleagues to do the same.
- Offer assistance and backup to colleagues during peak workloads, emergencies, or when extra help is needed, fostering a spirit of mutual support within the team.
- Seek assistance from colleagues when facing challenges or unfamiliar tasks, promoting a collaborative approach to problem-solving.
- Provide constructive feedback and suggestions to colleagues when appropriate, contributing to continuous improvement and efficiency in the workplace.
- Be open to receiving feedback from colleagues, embracing opportunities for personal and professional growth.
- Actions on the results of Hyatt International’s guest experience survey (HySat).
Required Certification/Qualification:
- Certificate in Food and Beverage Service from a recognized institution
- Experience as a bartender/Mixologist in a reputable establishment is required.
- Mixology certification preferred.
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How to Apply
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