
It Support Specialist
Bollard Consulting Limited
Nairobi | Full Time | Consulting
Closing in 1 month ago
- Our client, in the financial sector seeks to hire an IT Support Specialist who will ensure all systems operate smoothly and efficiently, providing critical support to both technical and non-technical staff. The position is key to handling day-to-day IT issues, allowing for seamless communication and operations within the company. As the primary point of contact for IT-related queries, the IT Support Specialist will assist in maximizing productivity by resolving technical issues quickly and accurately.
Responsibilities:
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
- Monitoring and maintaining computer systems and networks, responding promptly to service issues and requests.
- Setting up accounts for new users and managing access permissions and passwords.
- Evaluates expanding or enhanced computer operations; makes recommendations for improvement and upgrades to hardware and software to manage workload and system requirements.
- Provides technical support, identifying, investigating, and resolving users problems with computer software and hardware
- Applies knowledge of computer software, hardware, and procedures to solve problems.
- Testing and evaluating new technology to ensure compatibility and efficiency with existing systems.
- Assessing the functionality of systems and ensuring efficient deployment of systems and networks.
- Safeguarding the data storage systems and managing structured backup processes.
- Stay up-to-date with the latest technology trends and advancements
Skills and Experience:
- Bachelors degree in Information Technology, Computer Science or related field
- At least three years of related experience required.
- Strong knowledge of computer hardware, software, and networking fundamentals.
- Familiarity with troubleshooting techniques and diagnostic tools.
- Familiarity with internet security and data privacy principles.
- Excellent problem-solving skills and ability to prioritize multiple tasks efficiently.
- Good communication skills, both verbal and written, with an ability to convey technical information to a non-technical audience.
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