Main tasks and responsibilities

• Conduct network troubleshooting to segregate and identify general network problems and advice possible solutions.
• Manage AVSI internet usage and advice better solution.
• Maintenance and Support: - Preventive and corrective maintenance of AVSI computer hardware and network covering: Laptops, Desktops, Server, Printers, scanners, Network printers, Cable and wireless network infrastructure
• Preventive and corrective maintenance of its software applications General driver application, General office applications, ERP Navision: covering existing configurations and setup new configuration and setup is a separate project
• Maintain all local software and hardware licensing to ensure conformance.
• Support determination of local and customer needs for yearly budgeting process and request for proposal processes.
• Support in workflow evaluation and improvement.
• Maintain server, upgrade, secure, system backups and disaster recovery preparation.
• Support implementation and planning of deletions, additions and major changes to support regional infrastructure and server
• Recommend software and hardware solutions comprising of upgrades and new acquisitions.
• Install software, maintain and introduce training as needed.
• Maintain and secure passwords, file system security and data integrity for desktop environment.
• Maintain and update documentation of procedures and configurations.
• Support the entire purchase of inventory related to hardware, software, other IT supplies and general supplies.
• Develop and maintain vendor relations.
• Inform senior staff about industry innovations and recommend relevant upgrades.
• Reporting - ICT Performance status reports daily, weekly and monthly, Issues status report per user, Maintenance reports and on every maintenance.
• Assure coordination with procurement and logistics activities with Field Office
• Quarterly check on Inventory of AVSI assets and for Registering of Assets purchased and property of a Project and report to the Logistics Manager
• Assist in vehicle fleet belonging to AVSI and its projects follow the rules for the use of the vehicles, for the maintenance of the vehicles, management of fuel purchases, insurance etc..
• Assist in the ordinary and extraordinary maintenance of AVSI assets and the general office maintenance
• Support the preparation of new projects budget with documented and updated information on goods and services availability and price lists.
• Make sure that the adequate logistic support during meetings, seminars or other events is provided.
• Responsible for the routine check-up of the vehicles, vehicle schedule, routine check-up to include but not limited to oil, brake function, water, lights & tire condition and the like
• Protect customer data from outside infiltration through encryption, secure data storage and other necessary means
• Assist with the installation of new hardware and software and help train employees on its use
• Offer suggestions for possible upgrades and changes within the IT department
• Any other duty assigned by the direct report

Required skills and experiences

• First degree in Information technology or Computer science from a recognized University
• At least 5 years’ experience in IT filed.
• Have a valid driving license and driving experience in major towns
• Flexible and motivated self-starter personality