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Corporate Staffing Services
It Desktop Engineer

Corporate Staffing Services

Nairobi | Full Time | IT

Closing in 2 months ago

Your Roles and Responsibilities:

  • Use of ticketing system to track customer issues from initial diagnosis, through troubleshooting, and into resolution or escalation.
  • Aid with computer and mobile hardware and software, printing, office products, electronic messaging and audio-visual technology.
  • Conduct troubleshooting using documented procedures and available tools.
  • Act as customer advocate/liaison to other support staff.
  • Initiate escalations as appropriate to ensure management is aware of problems that are severe in nature or that exceed documented targets.
  • Install and configure Computer and Mobile hardware and software in accordance with published policies/procedures.
  • Deployment and recovery of computer and peripheral equipment.
  • Installs, configures, and supports hardware, software and peripherals to end user workstations.
  • Performs IT-related Move/Add/Change duties for all employees.
  • Perform IT-related setup, support, and breakdown for large meetings, including audio-visual equipment.
  • Track IT hardware assets and their respective configurations for potential reuse or retirement.
  • Create and document routine IT processes and procedures.
  • Balance the demands of daily and routine assignments with long-term projects.
  • Develop strong relationships with internal customers, vendors, affiliates, and peers.
  • Maintain physical presence at designated service locations to support the employee base.
  • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

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Required Qualifications/Skills:

  • Minimum 3-5 years of Service Desk/IT Help Desk experience in an enterprise environment.
  • Demonstrates sound judgment in selecting methods and techniques for obtaining solutions
  • Ability to work independently with minimal supervision
  • Proactive and curious mindset
  • Excellent coordination skills and a team player
  • Ability to identify issues and escalate as needed
  • Excellent written and oral communication skills
  • Strong professional interpersonal and customer service skills
  • Ability to resolve technical issues under pressure
  • Demonstrated clear and effective verbal & written communication skills.
  • Excellent Customer Service experience and follow through with attention to detail.
  • Expertise with Windows operating system and Office 365 suite and other Microsoft applications and
  • Experience with IT Knowledge Base and ticketing system.
  • Experience applying ITSM best practices to Incident and Service Requests management.
  • Knowledge of Azure Active Directory.

Preferred Qualifications:

  • Apple Device Certification, Windows certifications, KCS certification, CompTIA A+, and/or other relevant certification or training
  • Working knowledge in the use of audio-visual equipment

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How to Apply

Click Here to Apply

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