We are looking for a proactive and detail-oriented IT Operations Intern to join our IT team. This internship provides hands-on experience supporting daily IT operations, assisting in troubleshooting technical issues, and playing a key role in onboarding new employees. It’s an ideal opportunity for someone eager to gain real-world IT experience in a collaborative, fast-paced environment.
Key Responsibilities

• Assist with the setup, configuration, and deployment of business devices and applications
• Provide first-level end-user support on hardware and application-related queries
• Support the onboarding, cross-boarding and offboarding processes by managing user accounts.
• Support the IT team in maintaining an up-to-date inventory of hardware, software and contracts.
• Coordinate the shipment and delivery of business devices across 27+ countries where CrossBoundary operates.
• Assist the IT team on major projects such as new system rollouts, device refreshes, and infrastructure upgrades.

Preferred Skills Not Mandatory

• Experience with Microsoft 365 Outlook, Teams, OneDrive, SharePoint.
• Familiarity with IT service desk or ticketing tools e.g., ServiceNow, Jira, Freshdesk.
• Basic knowledge of onboarding processes and tools such as EntraID or Intune.

What You’ll Gain

• Practical IT operations and service management experience.
• Exposure to professional onboarding and hardware provisioning processes.
• Opportunity to work with enterprise technologies and tools.
• Mentorship and guidance from experienced IT professionals.
• A chance to contribute meaningfully to key IT projects.