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Dorbe-Leit Solutions Limited
Installation & Service Technician (s)

Dorbe-leit Solutions Limited

Nairobi | Full Time | Consulting

Closing in 1 week from now

Key Responsibilities:

Efficient Installation & Service Delivery:

  • Execute daily installation schedules efficiently, ensuring timely completion of assigned jobs.
  • Adhere to established installation procedures and quality standards to ensure proper functionality of all installed kits.
  • Optimize travel and work processes to minimize average installation time per job without compromising quality.

Quality Workmanship & Problem Resolution First-Time Fix Rate:

  • Diagnose and resolve technical issues accurately and comprehensively on the first visit, minimizing repeat call-outs.
  • Perform thorough post-installation checks and testing to ensure system integrity and functionality.
  • Identify potential issues proactively and implement preventive measures during installations.

Ensuring Customer Satisfaction:

  • Communicate clearly and professionally with customers before, during, and after installations.
  • Educate customers on the basic operation and maintenance of their newly installed kits.
  • Ensure the work area is left clean and tidy after every job.
  • Promptly address any customer concerns or questions related to the installation or product functionality.
  • Encourage customers to provide immediate feedback through designated channels SMS, app-based.

Documentation & Reporting:

  • Complete all service reports and necessary documentation accurately and on time.
  • Report any persistent technical issues or product defects to the relevant department.
  • Manage and account for tools and equipment used in installations.

Identifying Sales Opportunities & Generating Referrals:

  • Act as a brand ambassador during all customer interactions, representing the company positively.
  • During installations or service calls, proactively identify opportunities for new kit sales based on customer needs or inquiries.
  • Encourage satisfied customers to provide referrals by providing them with information on how to refer other customers.
  • Pass on details of interested customers or potential leads identified during field visits to the Sales Team for follow-up.

Qualifications

Atleast 3 years experience as an Installation and Service Delivery Technician of internet and satelite solutions.

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