The Role

We are seeking a passionate IT Intern to join our team in Nairobi, Kenya. This role offers a unique opportunity to gain valuable experience in a fast-paced environment while supporting our critical work with children.

Responsibilities

• Technology Innovation 10% 
  • Collaborate with staff to identify needs for new or improved IT systems.
  • Document existing and new systems clearly and efficiently.
  • Assist with implementing and troubleshooting IT innovations.
• End User / Technical Support 60% 
  • Provide daily IT support to staff on computers, applications, and IT systems.
  • Develop training materials and conduct training sessions on hardware and software usage.
  • Troubleshoot and resolve technical issues via email, phone, and other communication methods.
  • Perform preventive and corrective maintenance on desktops, laptops, scanners, projectors, and network equipment.
  • Support IT security and data protection training.
  • Assist with deployment of new systems and applications within the Nairobi office.
• IT Helpdesk 30% 
  • Utilize the internal IT incident reporting system to log and manage support requests.
  • Document issues raised and actions taken for resolution.
  • Escalate major hardware, software, or equipment problems to vendors or technicians.
  • Ensure timely resolution of support tickets within established KPIs.

Qualifications & Experience

• Minimum Advanced Diploma or Degree in Information Technology or a related field.
• Familiarity with User Experience UX Research & Design and Design Thinking Process a plus.
• Passionate about Business Process Automation, Analytics, and/or innovation.
• Experience with one or more general-purpose programming languages.
• Basic knowledge of visualization tools like Power BI a plus.
• Familiarity with Microsoft Platforms SharePoint, Power Apps.
• Basic understanding of System Administration and Networking.