Key Responsibilities:

• Solution Implementation & Integration 
• Work alongside the Enterprise Architect to translate IAM blueprints into scalable, production-grade deployments across Azure AD, OneLogin, or equivalent platforms. 
• Configure authentication flows e.g. SAML, OAuth2, OpenID Connect, LDAP to realize single sign-on SSO, multi-factor authentication MFA, and zero-trust access models. 
• Integrate on-premises Active Directory and cloud directory services, ensuring seamless synchronization and failover resilience. 
• Operational Support & Administration 
• Own day-to-day administration of IAM platforms: user provisioning/deprovisioning, group management, entitlement changes, and password self-service workflows. 
• Monitor system health and performance, respond to alerts, and troubleshoot authentication or directory synchronization issues. 
• Develop and maintain automation scripts PowerShell, Python, Terraform to streamline access lifecycle tasks and reduce manual effort. 
• Access Governance & Compliance Support 
• Execute periodic access reviews and attestation campaigns under guidance from Architecture and Risk teams. 
• Assist in remediation of segregation-of-duties conflicts, unauthorized access, and other compliance findings. 
• Maintain documentation of access policies, runbooks, and change logs in alignment with audit requirements. 
• Incident Response & Continuous Improvement 
• Serve as the primary support engineer for IAM-related incidents, conducting root-cause analysis and driving corrective actions. 
• Capture service metrics uptime, incident volume, resolution times and collaborate with Architecture to enhance system reliability and user experience. 
• Contribute to knowledge-based articles, shared runbooks, and training materials for IT operations and support teams. 
• Stakeholder Collaboration 
• Liaise with application owners, security operations, and infrastructure teams to onboard new applications and integrate their identity requirements. 
• Provide Level 2/3 support and guidance to regional IT teams, ensuring consistent execution of IAM processes and rapid resolution of escalated issues. 

Key Skills and Competencies:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• ITIL Foundation certification or equivalent IT service management experience.
• Hands-on expertise with Azure Active Directory, Active Directory Federation Services AD FS, and commercial IAM platforms e.g. OneLogin, Okta, Ping, SailPoint. 
• Strong scripting/automation skills PowerShell, Python, Terraform and familiarity with CI/CD pipelines. 
• Proficient in authentication protocols SAML, OAuth2, OpenID Connect and directory services LDAP, Kerberos. 
• Excellent communicator capable of bridging architectural vision and operational execution. 
• Certifications such as Microsoft Certified: Identity and Access Administrator, CISSP, or CIAM are advantageous.