Job Purpose

The role holder is responsible for overseeing the ICT and Database Unit resources, policies, budgets, procedures, projects, and solutions. He/she will also be responsible for automating the business processes of the Schemes to improve efficiency and effectiveness in supporting the overall Schemes’ strategy.

Key Duties and Responsibilities

Supervisory Roles and Responsibilities

• Develop and implement ICT and Database policies and procedures.
• Ensure the implementation of an ICT strategy and disaster recovery plan.
• Implement controls to minimise the risk of data loss and breach of the Scheme’s information.
• Ensure the development, implementation and maintenance of all policies related to ICT and Database services.
• Supervise the implementation and maintenance of technology infrastructure in line with the Scheme’s growth plans and changing business requirements or technological advancement.
• Supervise ICT system administration in specials projects, including planning, scheduling, managing and progress reporting for new system implementations including systems installation.
• Develop and coordinate the implementation of database management policies and procedures in fund.
• Develop and supervise the implementation of retention and disposal schedules to identify the records to be disposed of in order to create space in office and storage equipment for the management of current records.
• Prepare plans and budgets for the ICT and Database unit for approval by the Board.
• Oversee all ICT projects, resources, and solutions.
• Manage all ICT contracts with service providers.

Operational Roles and Responsibilities

• Provide IT related support, by reviewing the scheme’s needs, in terms of computerization, telecommunication, and other technologies.
• Ensure the installation of new versions of the systems used and troubleshoot ad-hoc user problems in its functioning.
• Ensure the office multi-user computer network, as well as data and telecommunication facilities are working efficiently at all times.
• Plan the acquisition of specific computer software, coordinate its introduction into the office, and ensuring its maintenance.
• Organize user training and support for all staff at the secretariat.
• Coordinate database management through the establishment of a computerized records management system for the office in accordance with the Scheme’s guidelines and policies.
• Scout for new technological innovations within Scheme’s core business areas.
• Support the design and implementation of IT policies and procedures.
• Any other roles and responsibilities that may be assigned from time to time.

Key Result Areas
The job holder’s accountability areas are outlined as follows:

• Successful implementation of quality control standards for services offered by the ICT and Database Unit.
• Effective supervision of employees assigned to the Unit.
• Maximization of productivity in the Unit.
• Continuous process improvement of services offered by the Unit.
• Ensure customer satisfaction for the consumers of the services offered by the Unit.

Qualifications

• Minimum of Bachelor’s Degree in IT/Computer Science, Software Engineering or equivalent from a recognized university.
• Professional Certification in MCSA, CCNA, CISSP, CISA, CEH, ITIL, PRINCE or any other relevant IT professional certifications.
• Membership of IT professional bodies.

Work Experience

• A minimum of three 3 years working experience in an IT Department.