Reporting To: ICT Manager

Job Summary

The ICT Officer will be responsible for managing and maintaining the Sacco’s ICT infrastructure, ensuring seamless operations of all hardware, software, and network systems. The role involves providing technical support, implementing ICT policies, safeguarding data security, and supporting digital transformation initiatives to enhance operational efficiency and member service delivery.

Key Responsibilities and Duties

The office holder will be responsible for the following:

ICT Systems Management & Maintenance

• Install, configure, and maintain hardware computers, servers, printers, etc. and software operating systems, applications, databases.
• Monitor and troubleshoot network performance LAN/WAN, Wi-Fi, VPN to ensure uninterrupted connectivity.
• Perform regular system updates, patches, and backups to ensure optimal performance and data integrity.
• Manage and administer the Sacco’s core banking system, email servers, and other enterprise applications.

Technical Support & User Training

• Provide first-line ICT support to staff, resolving hardware, software, and network issues promptly.
• Train staff on ICT systems, cybersecurity best practices, and new software applications.
• Maintain an ICT helpdesk system to log, track, and resolve technical issues efficiently.

Cybersecurity & Data Protection

• Implement and enforce ICT security policies, procedures, and controls to safeguard Sacco data.
• Monitor and defend against cyber threats malware, phishing, hacking through firewalls, antivirus, and intrusion detection systems.
• Ensure compliance with Kenya’s Data Protection Act 2019 and other relevant regulations.
• Conduct regular security audits and risk assessments to identify vulnerabilities.

Database & Software Management

• Administer and optimize databases e.g., SQL, Oracle to ensure data accuracy and availability.
• Support the integration of ICT systems with third-party platforms mobile banking, payment gateways, USSD services.
• Assist in the customization and deployment of in-house or outsourced software solutions.

ICT Projects & Innovation

• Participate in the implementation of new ICT projects e.g., cloud migration, digital banking solutions, ERP systems.
• Research and recommend emerging technologies to improve service delivery e.g., AI, blockchain, automation.
• Collaborate with vendors and service providers to procure ICT equipment and services.

Reporting & Compliance

• Maintain an up-to-date ICT asset register and license management system.
• Prepare reports on system performance, incidents, and ICT expenditures.
• Ensure adherence to ICT policies, Sacco regulations, and industry standards e.g., CBK guidelines.

Qualifications & Experience

Academic & Professional Requirements

For appointment to this position, a candidate must have:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Professional certifications e.g., CCNA, CompTIA A+, Microsoft Certified IT Professional, CISSP are an added advantage.
• Minimum of 3 years of experience in ICT support, preferably in a financial institution Sacco, bank, or fintech.
• Hands-on experience with:
• Core banking systems e.g., Temenos T24, BankSacco, Oracle Flexcube.
• Network administration TCP/IP, Active Directory, VPN.
• Database management MySQL, MSSQL.
• Cybersecurity tools and practices.

Key Competencies & Skills

• Strong troubleshooting and problem-solving skills.
• Knowledge of scripting Python, PowerShell and automation.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Familiarity with Kenyan ICT regulations e.g., Communications Authority guidelines.

Successful applicant will be required to meet the requirements of Chapter 6 of the Constitution of Kenya and will be expected to present the following documents within the first 3 months of engagement.

• Police clearance certificate Certificate of good conduct.
• Tax compliance certificate from Kenya Revenue Authority KRA.
• Clearance Certificate from Ethics and Anti – Corruption Commission EACC
• Clearance certificate from Credit Reference Bureau CRB
• Clearance certificate from High Education Loans Board HELB