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Corporate Staffing Services
Ict Assistant - Infrastructure

Corporate Staffing Services

Nairobi | Full Time | IT

Closing in 2 months ago

Key Responsibilities

  • Achieves and maintains a thorough knowledge and adherence to MESPT policies and procedures regarding ICT systems.
  • Administers, maintains, monitors, and ensures accessibility of all information systems including but not limited to; Servers (physical and virtual), Microsoft 365, SQL databases, financial systems, Administration systems, staff portal, cloud applications and other IT systems that support MESPT Operations
  • Administers systems access control, audit, and accountability as per internal IT policies, procedures, and security framework controls.
  • Maintains the security and the integrity of the network systems, which includes communication systems, user endpoints, patch management, vulnerability scanning, anti-virus system and the entire information system.
  • Compliance management; enforces the adoption of the ISO 27001 security framework controls and other legal information systems requirements like Data Protection Act.
  • Ensuring business continuity by conducting and maintaining Data backups, backup testing and data restore per the disaster recovery policy and procedures.
  • Administers and manages user accounts including remote and mobile device users.
  • Resolves system administration and support requests raised on the helpdesk.
  • Participate in research and development to continuously improve and keep up with the IT business needs of the organization.
  • Collaborating and supporting various programmes in their digitization projects.
  • Travelling to remote locations for systems and staff support.
  • Working with other IT team members on various tasks and projects.
  • Training end users on various systems and preparing end user training materials in form of videos or standard operating procedures.
  • Maintain a high level of internal and external customer satisfaction and product quality.
  • Perform disaster and backup recovery tests as per the schedule, prepare necessary reports, follow up and resolve identified failures or errors.
  • Build and run cloud infrastructure and services primarily in a hybrid on-premises/Azure cloud environment.
  • Manages problems and resolves support issues with a focus on root cause analysis to reduce recurring issues.
  • Provide solutions to technical issues or requests which could involve developing a work-around, working with business to propose new and alternative operating procedures, producing additional documentation, or escalating requests to vendors.
  • Coordinates and perform decommissioning of legacy systems; create system growth plans and monitoring resource utilization.
  • Create and assign appropriate system roles and system access permissions as defined and signed-off by the business.
  • Coordinate, execute and document systems change requests.
  • Perform preventive maintenances for server infrastructure as per the schedule.
  • Knowledge in software development languages and software design is a plus.
  • Administer and manage all IT assets (including licensing).
  • Performs system installations, systems upgrades, systems migration and rollout of new software patches and updates.
  • Administration of IP Telephony /Phone system administration and printers
  • Administration of secure access control and related security systems (CCTV, Biometric Access)
  • Any other tasks as assigned by the ICT Manager

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Key Relationships

Internal

  • Programme Managers
  • Programme Officers
  • Procurement Officer
  • Finance Team
  • Communication Officer
  • Administration Officer
  • HR Officer
  • Credit & Business Development team

External

  • Vendors
  • Suppliers
  • Consultants
  • Service Providers

Knowledge, Experience & Skills

  • Strong knowledge in domain management and Active directory services.
  • Strong knowledge in Microsoft 365 administration.
  • Strong knowledge and skills in Windows server setup and administration.
  • Strong knowledge and working experience with administration of database systems, especially MS SQL Server.
  • Strong knowledge in VMWare – virtualization technology.
  • Thorough knowledge of Microsoft licensing requirements.
  • Strong Knowledge in networking (LAN, Wireless LAN, VPNs,etc. ), (Firewalls, Routers and switches)
  • Knowledge of TCP/IP Architecture and OSI Model.
  • Knowledge of using and managing IT Helpdesk systems.
  • Troubleshooting and problems solving skills in a Windows based environment.
  • Good problem-solving skills and willingness to constantly renew required knowledge.

Qualifications/Other Requirements

  • Bachelor’s degree in computer science or any IT related field.
  • Office 365 Administration or related Microsoft Certifications.
  • LAN/WAN Certifications like CCNA
  • VMWARE Certified professional

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How to Apply

Click Here to Apply

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