
Ict Assistant - Infrastructure
Corporate Staffing Services
Nairobi | Full Time | IT
Closing in 2 months ago
ICT Assistant job. IT jobs in Kenya.
Key Responsibilities
- Achieves and maintains a thorough knowledge and adherence to MESPT policies and procedures regarding ICT systems.
- Administers, maintains, monitors, and ensures accessibility of all information systems including but not limited to; Servers (physical and virtual), Microsoft 365, SQL databases, financial systems, Administration systems, staff portal, cloud applications and other IT systems that support MESPT Operations
- Administers systems access control, audit, and accountability as per internal IT policies, procedures, and security framework controls.
- Maintains the security and the integrity of the network systems, which includes communication systems, user endpoints, patch management, vulnerability scanning, anti-virus system and the entire information system.
- Compliance management; enforces the adoption of the ISO 27001 security framework controls and other legal information systems requirements like Data Protection Act.
- Ensuring business continuity by conducting and maintaining Data backups, backup testing and data restore per the disaster recovery policy and procedures.
- Administers and manages user accounts including remote and mobile device users.
- Resolves system administration and support requests raised on the helpdesk.
- Participate in research and development to continuously improve and keep up with the IT business needs of the organization.
- Collaborating and supporting various programmes in their digitization projects.
- Travelling to remote locations for systems and staff support.
- Working with other IT team members on various tasks and projects.
- Training end users on various systems and preparing end user training materials in form of videos or standard operating procedures.
- Maintain a high level of internal and external customer satisfaction and product quality.
- Perform disaster and backup recovery tests as per the schedule, prepare necessary reports, follow up and resolve identified failures or errors.
- Build and run cloud infrastructure and services primarily in a hybrid on-premises/Azure cloud environment.
- Manages problems and resolves support issues with a focus on root cause analysis to reduce recurring issues.
- Provide solutions to technical issues or requests which could involve developing a work-around, working with business to propose new and alternative operating procedures, producing additional documentation, or escalating requests to vendors.
- Coordinates and perform decommissioning of legacy systems; create system growth plans and monitoring resource utilization.
- Create and assign appropriate system roles and system access permissions as defined and signed-off by the business.
- Coordinate, execute and document systems change requests.
- Perform preventive maintenances for server infrastructure as per the schedule.
- Knowledge in software development languages and software design is a plus.
- Administer and manage all IT assets (including licensing).
- Performs system installations, systems upgrades, systems migration and rollout of new software patches and updates.
- Administration of IP Telephony /Phone system administration and printers
- Administration of secure access control and related security systems (CCTV, Biometric Access)
- Any other tasks as assigned by the ICT Manager
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Key Relationships
Internal
- Programme Managers
- Programme Officers
- Procurement Officer
- Finance Team
- Communication Officer
- Administration Officer
- HR Officer
- Credit & Business Development team
External
- Vendors
- Suppliers
- Consultants
- Service Providers
Knowledge, Experience & Skills
- Strong knowledge in domain management and Active directory services.
- Strong knowledge in Microsoft 365 administration.
- Strong knowledge and skills in Windows server setup and administration.
- Strong knowledge and working experience with administration of database systems, especially MS SQL Server.
- Strong knowledge in VMWare – virtualization technology.
- Thorough knowledge of Microsoft licensing requirements.
- Strong Knowledge in networking (LAN, Wireless LAN, VPNs,etc. ), (Firewalls, Routers and switches)
- Knowledge of TCP/IP Architecture and OSI Model.
- Knowledge of using and managing IT Helpdesk systems.
- Troubleshooting and problems solving skills in a Windows based environment.
- Good problem-solving skills and willingness to constantly renew required knowledge.
Qualifications/Other Requirements
- Bachelor’s degree in computer science or any IT related field.
- Office 365 Administration or related Microsoft Certifications.
- LAN/WAN Certifications like CCNA
- VMWARE Certified professional
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How to Apply
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