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Corporate Staffing Services
Housekeeping Host

Corporate Staffing Services

Nairobi | FULL_TIME | Hotel

Closing in 1 week from now

Housekeeping Host Job

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Responsibilities

Operational:

  • Cleaning and maintaining guest rooms, including sweeping and mopping floors, dusting furnishings, making beds, changing linens, vacuuming carpets, and cleaning bathrooms, toilets, sinks, and tubs.
  • Capable of servicing and cleaning of up to and including 13+ rooms per day.
  • Providing towels, linens, and other supplies as needed.
  • Replenishing toiletries, shampoo, soap, and other supplies as needed.
  • Restocking mini bars and refrigerators with beverages and snacks.
  • Keep rooms, corridors, and lobbies neat.
  • Clean, manage and organize hotel and function halls.
  • Vacuum the floor carpet as often as required.
  • Remove and organize trash cans periodically.
  • Polish interiors at all times.
  • Clean, sweep, and polish lifts.
  • Dust and shine metal surfaces.
  • Attend to all everyday routines in a restroom, elevator, restaurants, and back areas.
  • Organize and clean cleaning carts, vacuum cleaners and any other equipment used on a daily basis.
  • Clean, rearrange, and manage hotel furniture and fixtures.

Guest Service:

  • Ensuring the safety and wellbeing of guests by checking guest occupancy and verifying that rooms have been vacated and report any inconsistencies to the housekeeping team leader and executive housekeeper.
  • Room attendants may greet guests, answer guests’ questions and relay guest request or needs to other employees or to their team leaders.
  • Respond to any special requests from guests.

Administration:

  • Be responsible for signing out, securing, and returning hotel room section keys for each day worked.
  • Immediately reports and turns over lost and found items to Housekeeping Office in accordance with hotel procedures.
  • Participating in Emergency Procedure as per hotel’s Policy & Procedures.
  • Performs other related duties as assigned.

Employee Handling:

  • Ensures a strong professional relationship with all levels of employees within the hotel. 
  • Maintain open and effective communication with colleagues, supervisors, and other departments to ensure seamless coordination for housekeeping tasks, and project implementations.
  • Collaborate with colleagues from different departments to address housekeeping issues, provide support, and ensure timely resolution of problems.
  • Work collaboratively with fellow housekeeping colleagues to achieve common goals, share knowledge, and assist in resolving complex issues.
  • Offer support and guidance to junior colleagues, apprentices, or trainees, fostering a mentorship approach within the team.
  • Follow established protocols, safety guidelines, and standard operating procedures while working alongside colleagues to ensure a safe and efficient work environment.
  • Encourage compliance with housekeeping safety standards and best practices among colleagues, emphasizing the importance of safety in all tasks.
  • Treat colleagues with respect, professionalism, and courtesy at all times, creating a positive work culture within the housekeeping department.
  • Resolve conflicts or disagreements with colleagues amicably, demonstrating conflict resolution skills and a constructive approach to problem-solving.
  • Share expertise, experiences, and best practices with colleagues to enhance the overall skill set and knowledge base within the team.
  • Participate in training sessions or workshops to update skills and knowledge, encouraging colleagues to do the same.
  • Offer assistance and backup to colleagues during peak workloads, emergencies, or when extra help is needed, fostering a spirit of mutual support within the team.
  • Seek assistance from colleagues when facing challenges or unfamiliar tasks, promoting a collaborative approach to problem-solving.
  • Provide constructive feedback and suggestions to colleagues when appropriate, contributing to continuous improvement and efficiency in the workplace.
  • Be open to receiving feedback from colleagues, embracing opportunities for personal and professional growth.
  • Actions on the results of the Colleague Experience Survey (CES)

General:

  • Reads the hotel's Employee Handbook, understands, and adheres to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health, and safety.
  • Attends and contributes to all training sessions and meetings as required.
  • Always exercises responsible behavior and positively representing the hotel team and Hyatt Hotels Corporation.
  • Maintains strong, professional relationships with relevant representatives from business partners and other organizations.
  • Ensures high standards of personal presentation and grooming.
  • In this role you will also be required to multitask in various aspects of the operations as advised by your managers from time to time.
  • Responds to changes in the housekeeping function / department as dictated by the industry, company, and hotel.
  • Carries out any other reasonable duties and responsibilities as assigned.

Leadership Duties

  • To ensure proper training is done to all new staff and or interns.
  • To ensure that technical support is accorded to other department’s Employees that would require assistance from housekeeping.

Required Certification/Qualification:

  •  Certificate In Housekeeping and Laundry techniques a recognized Institution
  • At least 2 years' experience working for a reputable hospitality organization in the position of room or public area attendant. 

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How to Apply

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