Key Responsibilities

• Provide overall leadership and direction to all housekeeping staff, including room attendants, public area attendants, laundry personnel, and outsourced cleaning teams.
• Develop, implement, and supervise daily, weekly, and monthly cleaning schedules across all areas of the facility.
• Conduct comprehensive inspections of guest rooms, corridors, public areas, offices, laundry areas, and stores to ensure quality standards are consistently met.
• Uphold and enforce Standard Operating Procedures SOPs, hygiene guidelines, housekeeping policies, and hygiene audits.
• Oversee inventory management, including linen, guest amenities, cleaning materials, uniforms, and housekeeping equipment.
• Prepare requisitions for supplies, manage stock levels, and ensure proper storage and accountability for all materials.
• Ensure timely and efficient room turnover by coordinating closely with the Front Office, Maintenance, and Food & Beverage departments.
• Train and mentor housekeeping staff on cleaning techniques, equipment handling, guest etiquette, safety procedures, and grooming standards.
• Lead performance evaluations, handle disciplinary matters, and support HR in staff recruitment and onboarding.
• Monitor and maintain the functionality, safety, and cleanliness of cleaning equipment and laundry machinery.
• Ensure strict adherence to health, safety, sanitation, and environmental guidelines in accordance with industry standards.
• Manage departmental budgets, control operational costs, and ensure efficient resource utilization.
• Address guest concerns or complaints promptly and professionally to maintain high levels of satisfaction.
• Identify operational inefficiencies and recommend improvements for workflow, productivity, and customer experience.
• Maintain accurate documentation, including inspection reports, inventory logs, maintenance requests, linen records, and staff attendance.
• Conduct regular departmental meetings to communicate priorities, targets, and operational updates.
• Ensure a culture of teamwork, professionalism, integrity, and service excellence within the housekeeping department.

Minimum Qualifications & Requirements

• Diploma or Degree in Housekeeping, Hospitality Management, or a related field.
• 7–10 years of progressive experience in housekeeping roles, with at least 3 years at a supervisory or managerial level in a reputable hotel or hospitality establishment.
• Strong leadership skills with the ability to supervise, motivate, and develop large teams.
• Exceptional organizational skills and high attention to detail.
• Proficiency in Microsoft Office and experience with Property Management or Housekeeping Systems PMS.
• Thorough understanding of hygiene standards, sanitation procedures, chemical handling, and safety guidelines.
• Excellent communication, interpersonal, and customer service skills.
• Ability to multitask, manage pressure, and make fast, informed decisions.
• Flexible, reliable, and capable of working in a dynamic, fast-paced environment.