Role Objective

Our client is looking for a customer-oriented Hotel Receptionist with strong front-office experience, skilled in delivering seamless guest services, managing check-in and check-out procedures, and ensuring efficient daily operations in fast-paced hospitality environments.

Core Duties and Responsibilities

Welcomed and assisted guests on arrival, ensuring a smooth and professional check-in and check-out process.
Managed front desk operations while maintaining high standards of customer service and hospitality.
Handled reservations, room bookings, cancellations, and guest requests accurately and efficiently.
Responded to phone calls, emails, and walk-in inquiries, providing timely and helpful information.
Resolved guest complaints and concerns professionally, ensuring guest satisfaction and positive experiences.
Coordinated with housekeeping and maintenance teams to ensure room readiness and prompt service delivery.
Maintained accurate guest records, booking logs, and daily front office reports.
Managed scheduling for meetings, conference rooms, and internal appointments.
Assisted in general administrative duties including filing, stationery management, and office coordination.
Ensured the reception area remained clean, organized, and welcoming at all times.
Supported transport arrangements and other logistical needs when required.
Worked collaboratively with team members to ensure efficient daily hotel operations.

Job Specifications and Qualifications

Diploma in Hospitality Management, Business Administration, Communication, Front Office or related area.
At least 2 years of relevant work experience.
Proficiency in MS Office Suite

Key Competencies