Health Club Receptionist/Cashier Job. Admin Jobs In Kenya

Role Purpose:

The Health Club Receptionist/Cashier ensures a first-class experience for members, prospective members and visitors. Serving as the organization's ambassador, they will be the primary point of contact for inquiries, complaints and questions.

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Roles And Responsibilities (include but are not limited to):

• Member Registration and Renewal: Register new members and renew memberships in the system, as well as processing membership forms.
• Cashier Responsibilities: Act as cashier, responsible for collecting membership fees and charges, completing cashier summaries, reconciling at the end of the day and submitting reports to the finance department.
• General Administrative Duties: Perform administrative tasks such as filing, maintaining cleanliness and ensuring the gym reception area remains tidy.
• Promotions: Actively promote the health club's various packages to both new and existing members.
• Safety & Security: Ensure the safety and security of visitors, members and staff, taking a responsible attitude towards maintaining the premises and facilities of the gym.
• Telephone Enquiries: Handle telephone inquiries, record messages from incoming calls and transfer calls as needed.
• Record Keeping: Maintain accurate records of queries, complaints, lost property and repairs. Ensure the information is delegated to and resolved by the relevant department.
• Linen Management: Ensure all linen is taken to the laundry for cleaning, pressing and folding.
• Facility Maintenance: Ensure that there are enough toilet rolls and air fresheners in the toilets and changing rooms.
• End of Shift Duties: At the end of your shift, ensure that all collections are securely deposited in the safe/vault without fail.

Job Specifications

• Experience: 1-2 years of experience in a health club/spa environment, preferably. with hospitality experience.
• Education: Background in Customer Service or Front Office Operations.

Skills & Competencies: -Good interpersonal skills.

• Ability to read, listen and communicate effectively in English, both verbally and in writing.
• Friendly and approachable.
• Team player and adaptable to a multicultural and multiracial working environment.
• Computer knowledge is essential. -Integrity
• Attention to detail.

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How to Apply

Please send a cover letter, CV & supporting documents to careersnssb@swiss-belhotel.com by 11th April 2025. Kindly note that only shortlisted candidates will be contacted.