Key Responsibilities

• Under the supervision of the Departmental Trainer and Training Manager, the intern shall learn to:
• Ensure that the place of work and surrounding area is kept clean and always organized.
• Successfully perform opening and closing procedures established for the assigned outlet.
• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
• Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
• Maintain a good rapport and work relation with staff in the assigned department and within the hotel.
• Attend and contribute to all staff meetings, departmental trainings and hotel-initiated trainings scheduled.
• Adhere to hotel’s policy on fire and safety as well as hygiene regulations including HACCP in addition to other policies and procedures.

Skills, Knowledge and Expertise

• Degree/ Diploma in Food and Beverage service from a recognized learning institution
• No work experience is required
• Less than one year since completion 2024/2025
• Kenyan Citizen
• Completed coursework Even if not graduated
• Ability to work and communicate in a multinational environment
• Excellent grooming skills and must be well versed in professional and personal etiquette
• Good Communication skills
• Out going with a positive learning attitude.