Job Description

Assist in overseeing the daily operations of the food and beverage outlets, ensuring high standards of service and quality.
Monitor inventory levels and order supplies as needed to maintain optimal stock levels.
Ensure compliance with health and safety regulations and hotel policies.
Assist in recruiting, training, and supervising food and beverage staff.
Schedule staff shifts and manage labour costs effectively.
Conduct regular performance evaluations and provide feedback to staff members.
Address guest concerns and complaints promptly and professionally.
Monitor guest feedback and implement improvements to enhance guest satisfaction.
Foster a customer-focused environment and encourage staff to exceed guest expectations.
Assist in preparing and managing the departmental budget.
Monitor revenue and expenses, identifying opportunities to increase profitability.
Implement cost control measures to optimize operational efficiency.
Assist in developing and updating menus in collaboration with the culinary team.
Ensure compliance with food safety standards and regulations.
Monitor food quality and presentation to maintain brand standards.
Coordinate and oversee events, banquets, and special functions.
Work closely with the sales and catering teams to ensure successful event execution.
Ensure timely communication and coordination with all departments involved in event planning.

Qualifications

Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
Minimum of 2-3 years of experience in food and beverage management, preferably in a luxury hotel setting.
Previous experience in banqueting as a manager or supervisor.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Proficiency in MS Office, Opera Systems and other food & beverage management software is required.
Knowledge of food safety and sanitation regulations.
Ability to work flexible hours, including evenings, weekends, and holidays.