
Field Quality Control Technician
Corporate Staffing Services
Nairobi | Full Time | Quality Control
Closing in 2 months ago
Field Quality Control Technician Job. Quality Control Jobs In Kenya
Mission Statement for the Role:
- To own the end to end quality assurance of all deployed & commissioned sites for Poa Customers across Kenya.
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Overall Responsibility:
- Responsible for quality audit of all Customer wireless installs & Field Support services.
- Financial: Install Cost per Customer; Support Cost per Customer.
- PeopleIndividual Contributor
Role Responsibilities:
- Monitor the performance of field technicians, providing feedback, coaching, and performance evaluations to ensure high-quality work and productivity.
- Ensure compliance with safety regulations and industry standards during installation and support activities.
- Assist technicians in troubleshooting complex issues, providing technical expertise and guidance to ensure timely problem resolution in the field.
- Conduct regular inspections of work sites to ensure adherence to quality standards and identify areas for improvement.
- Address onsite inquiries and customer complaints and ensuring high levels of customer satisfaction.
- Foster a positive and collaborative work environment, promoting teamwork, professionalism, and continuous improvement among the team.
- Ensure Poa has no critical errors in compliance by ensuring that all the assigned site installs are done with 100% compliance to all relevant legal regulations.
Academic Qualifications:
- Diploma or degree in Electronics & Electrical Engineering, Telecommunications, IT or related field - H
Key Competencies required for the role (H, M, L)
- In-depth knowledge of wireless installation, maintenance, and repair techniques, as well as industry standards and regulations - H
- Technical proficiency in wireless systems with knowledge of Ubiquiti and Mikrotik equipment - M
- Problem-solving abilities to troubleshoot complex issues and provide guidance to 3rd party technicians - M
- Strong attention to detail and accuracy in maintaining records and preparing reports - M
- Familiarity with different types of cables, connectors, and termination methods - H
- Ability to work independently and as part of a team, following instructions and meeting deadlines - H
- Physical stamina and ability to work in various environments, including outdoor and confined spaces - H
- Excellent communication and interpersonal skills to liaise with technicians, customers, and stakeholders - M
- Adherence to safety protocols and procedures - H
Mandatory criteria with no exception to hire:
- Must have at least 1 year experience in Wireless installation or related field.
- Must have Technical proficiency in wireless systems with knowledge of Ubiquiti and Mikrotik equipment .
- Must have a valid driving license with at least 2 years of driving experience.
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