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Corporate Staffing Services
Field Quality Control Technician

Corporate Staffing Services

Nairobi | Full Time | Quality Control

Closing in 2 months ago

Field Quality Control Technician Job. Quality Control Jobs In Kenya

Mission Statement for the Role:

  • To own the end to end quality assurance of all deployed & commissioned sites for Poa Customers across Kenya.

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Overall Responsibility:

  • Responsible for quality audit of all Customer wireless installs & Field Support services.
  • Financial: Install Cost per Customer; Support Cost per Customer.
  • PeopleIndividual Contributor

Role Responsibilities:

  • Monitor the performance of field technicians, providing feedback, coaching, and performance evaluations to ensure high-quality work and productivity.
  • Ensure compliance with safety regulations and industry standards during installation and support activities.
  • Assist technicians in troubleshooting complex issues, providing technical expertise and guidance to ensure timely problem resolution in the field.
  • Conduct regular inspections of work sites to ensure adherence to quality standards and identify areas for improvement.
  • Address onsite inquiries and customer complaints and ensuring high levels of customer satisfaction.
  • Foster a positive and collaborative work environment, promoting teamwork, professionalism, and continuous improvement among the team.
  • Ensure Poa has no critical errors in compliance by ensuring that all the assigned site installs are done with 100% compliance to all relevant legal regulations.

Academic Qualifications:

  • Diploma or degree in Electronics & Electrical Engineering, Telecommunications, IT or related field - H

Key Competencies required for the role (H, M, L)

  • In-depth knowledge of wireless installation, maintenance, and repair techniques, as well as industry standards and regulations - H
  • Technical proficiency in wireless systems with knowledge of Ubiquiti and Mikrotik equipment - M
  • Problem-solving abilities to troubleshoot complex issues and provide guidance to 3rd party technicians - M
  • Strong attention to detail and accuracy in maintaining records and preparing reports - M
  • Familiarity with different types of cables, connectors, and termination methods - H
  • Ability to work independently and as part of a team, following instructions and meeting deadlines - H
  • Physical stamina and ability to work in various environments, including outdoor and confined spaces - H
  • Excellent communication and interpersonal skills to liaise with technicians, customers, and stakeholders - M
  • Adherence to safety protocols and procedures - H

Mandatory criteria with no exception to hire:

  • Must have at least 1 year experience in Wireless installation or related field.
  • Must have Technical proficiency in wireless systems with knowledge of Ubiquiti and Mikrotik equipment .
  • Must have a valid driving license with at least 2 years of driving experience.

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How to Apply

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