JOB PURPOSE

The role is focused on delivering fast, safe, and efficient support to stranded or low-charge electric vehicles by swapping batteries or performing minor roadside fixes.

ROLES & RESPONSIBILITIES

• Respond to on-call service requests for battery swaps or minor roadside support using ERT vehicle.
• Ride to designated locations and assist EV users with battery replacement, basic troubleshooting, or diagnostics.
• Carry and handle charged batteries safely, ensuring correct swap process at the roadside.
• Use mobile apps or handheld devices to log service requests, swaps, and customer acknowledgments.
• Communicate with the operations/control team to receive and update on job assignments.
• Perform safety checks and cleanliness of ERT vehicles before and after each shift.
• Maintain clear records of battery handovers, mileage, and service activity in logbooks or apps.
• Coordinate with QIS teams in case of faulty battery returns or station issues.
• Educate customers briefly on correct usage or safety practices if needed during the visit.
• Report recurring issues or high-frequency failure areas to the ERT Supervisor for analysis.
• Follow traffic rules, safety protocols, and wear company-approved uniform/PPE while on duty.
• Ensure batteries are secured properly in the ERT vehicle to avoid damage or short circuits

EDUCATIONAL QUALIFICATIONS, EXPERIENCE & SKILLS.

• Diploma or Certificate in any relevant field.
• 1–3 years of experience in field support, courier, or delivery riding roles preferred.
• A valid two-wheeler driving license is mandatory.
• Familiarity with EVs, battery swapping, or mobile-based tracking apps is an advantage.
• Good knowledge of city/local routes for quick response.
• Physically fit and capable of lifting or handling EV batteries.
• Courteous, reliable, and disciplined approach to field support tasks.
• Basic communication skills in English and local language