Key Responsibilities

Generate Sales – as per Targets – for Airtime, Acquistions & Devices
Monitor inventory and consignment stock for accurate balance of inventory movements and physical stock daily
Handle receive customer payments through all company-approved payment methods, manage daily cash float and account for daily sales
Support and implement the customer experience improvement strategies for increased sales
Offer technical support to customers especially on configuration of data devices
Principal Outputs for this role
Revenue – Achieve set targets in Airtime, Routers, Handsets
Shops Profitability EBIDTA– ensure adherence to all the briefed in Retail SOPs Stock & payments management/operational costs
Quality Acquisitions – in terms of FRA, ARPU
Brand NPS
Drive Customer Centricity -Ensure Growth in Retail Customer Satisfaction Index
Ticketing Customer Escalations & Offering First Level Resolution
New Business Development
Looking for new leads & closing them,
Document, Track, Manage, & Grow Individual Customer Database Portfolio

Requirements

Experience