JOB PURPOSE:

• This role leads the user experience strategy and innovation roadmap for World Vision’s Experience Platform Sponsor Mobile App and Portal.  You will partner with Support Offices SOs marketing leaders and Child Sponsors to design and evolve digital-first sponsor experiences that increase sponsor engagement, satisfaction and retention.
• You will collaborate closely with cross-functional teams, including Support Offices, Product Owners, and the Digital Enablement team, to guide the UX strategy and delivery for the Experience Platform.  Your leadership will shape best practices, facilitate design thinking, and influence prioritisation through data-driven insights and user input.
• Acting as a strategic UX/UI practitioner, the role blends design thinking, agile product development, and global collaboration to deliver rich, intuitive and engaging experiences that deepen sponsor connection.
• While the App and Portal are the primary focus 80%, the role also contributes to other digital experiences 20%, working cross-functionally to ensure a cohesive and human-centered digital ecosystem aligned with World Vision’s vision and mission.

KEY RESPONSIBILITES:

Lead UX/UI Strategy for Experience Platform

End Results

• Sponsor App and Portal UX is designed using best-in-class practices, industry insights, and co-creation with Support Office’s and sponsors.
• A scalable and intuitive design system supports consistent global delivery.
• Sponsor engagement increases due to more intuitive navigation and relevant features.
• The platform reflects strong alignment between user needs and organizational goals.

Manage App & Portal Feature Roadmap

End Results

• A prioritized, insight-led roadmap is developed in close partnership with Support Offices, balancing sponsor needs, business goals, and delivery capacity.
• Timely releases enhance the user experience and increase sponsor satisfaction.
• Return visits to the platform grow through the delivery of high-value features.
• Roadmap transparency strengthens trust and collaboration with Support Offices.

Collaborate with Support Office’s for Design & Testing

End Results

• Support Office needs are deeply understood through regular engagement.
• Features are designed and validated through co-creation and user testing.
• Sponsor feedback loops are embedded in the design process.
• Support Office’s feel ownership and shared accountability in shaping the platform experience.

Apply UX Thinking Across Digital Ecosystem

End Results

• UX/UI support contributes to broader digital experiences e.g., email flows, onboarding, web touchpoints, ensuring cohesive sponsor journeys across channels.
• Experience consistency improves sponsor trust and satisfaction.
• Alignment across touchpoints reduces drop-off and enhances engagement.

Champion Sponsor-Centered Innovation & Trends

End Results

• Sponsor experience is improved through adoption of relevant, innovative design patterns and technology.
• Industry-leading trends are translated into meaningful improvements in user engagement and NPS.
• The platform maintains a competitive edge in the nonprofit digital space.
• Stakeholders gain increased confidence in the digital-first vision.

Insights, Measurement & Optimization

End Results

• Experience KPIs e.g., NPS, engagement, return visits are tracked and iteratively improved.
• UX decisions are grounded in usability testing, sponsor feedback, and analytics.
• Insights directly influence feature iteration and prioritization.
• Sponsor satisfaction is demonstrably improved over time.

REQUIRED EDUCATION, TRAINING, LICENSE, REGISTRATION, AND CERTIFICATION:

• Bachelor’s or Master’s in UX Design, HCI, Digital Product Design, or related field. Equivalent industry certification e.g., UX Design, Human-Centered Design accepted.

REQUIRED PROFESSIONAL EXPERIENCE:

• 5+ years in digital experience/UX/UI design, preferably in multi-market or global contexts
• Proven experience designing and evolving apps and/or portals for user engagement
• Deep understanding of UX research, testing, and agile delivery methods
• Experience facilitating co-creation or governance with internal stakeholders and external users
• Ability to translate complex workflows into intuitive interfaces
• Strong portfolio showcasing human-centered design with measurable impact
• Experience in a mission-driven or donor-centric context is an advantage.

LANGUAGE REQUIREMENTS:

• Excellent written and spoken English

TRAVEL AND/OR WORK ENVIRONMENT:

• Required travel Up to 15%

PREFERRED KNOWLEDGE AND QUALIFICATIONS:

• Experience with Figma, Adobe XD, or equivalent
• Working knowledge of front-end development and accessibility standards
• Familiarity with the sponsorship, development, or NGO sector
• Comfortable working across time zones and cultural contexts