MENU
Corporate Staffing Services
Customer Support Agent

Corporate Staffing Services

Nairobi | FULL_TIME | Customer Service

Closing in 6 days ago

Customer Support Agent Job.

We’re seeking candidates with a background in customer service with BPO experience to join our growing team

Read More>>>How I Got A Job At CSS Through A Friend’s Referral

Essential Duties:

  • Manage a high volume of Inbound/Outbound Phone, Email, & Chat contacts from customers who are calling with questions or need assistance with their issues
  • Full understanding of how to deliver a positive customer experience whilst maintaining strict call-handling KPIs
  • Liaison with other departments to resolve customer issues
  • Communicate effectively and with a positive tone with peers and your manager
  • Contribute to a high-performance and friendly workplace culture
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customers, clients, and other stakeholders through open and interactive communication
  • Achieve the client and Influx’s KPIs (Call Handling, Email, Chat, CSAT & QA quotas)
  • Strong knowledge in understanding the importance of maintaining ownership in handling customer complaints, until you feel it is appropriate to escalate.
  • Deliver on your promises and obligations to drive an exceptional customer experience

Minimum requirements:

  • At least 1 year of proven customer support experience or experience as a call center representative in a BPO environment
  • Excellent written and verbal English communication skills
  • Strong problem-solving and negotiation skills, as well as the ability to handle difficult customer calls
  • We operate 24/7 and work on a rotating roster - you must be OK to work weekends on any allocated shift
  • Empathetic and displays the necessary soft skills required for customer support
  • Ability to take ownership of the situations
  • Able to work in a fast-paced environment
  • Ability to multitask and not get frustrated
  • Track record of achieving KPIs and delivering strong CSAT scores

Read More>>>How CV Writing Service Helped Collins Get a New Job Through C.S.S

How to Apply

Click Here to Apply

Never miss a chance!

Subscribe to get latest job listings, career insights and guidance in your inbox