Customer Service Representative Job. Customer Service

Reporting to: Field Sales Supervisor
Industry: Dairy
Location: Githunguri

Githunguri Dairy Farmers Co-operative Society Ltd plays a key role in marketing of its member’s milk which is processed and packed in form of pouch packed fresh milk, Tetra Classic fresh milk, lala, butter, ghee and cream under the flagship of “Fresha Dairy Products”. Githunguri Dairy Farmers Co-operative Society Ltd vision is to be a world class producer of dairy brands while the Mission is to offer high quality dairy brands to our customers efficiently for stakeholder’s value maximization.

Job Purpose: To ensure business growth and provision of quality customer service in line with the society values and objectives

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Duties and Responsibilities:

• Ensure timely sales payment and overdue collections as per company policy.
• Vet new customer account opening process while striving to increase customer database within designated market region.
• Keep updated database of all the distributors and other customers and their designated areas of coverage.
• Prepare weekly market intelligence report and daily activity reports for the designated market region as per defined reporting structure.
• Ensure all sales assistants do their stock reconciliations daily.
• Ensure proper planning for logistics for the depot sales team.
• Ensure good customer relations with all customers in your route.

Qualifications:

• A Bachelor’s degree in Sales & Marketing or any business/ social sciences discipline
• Diploma in sales and marketing is a definite advantage.
• Minimum 4 years’ experience in FMCG.
• Excellent written and verbal communication skills (articulate) coupled with good listening and critical reasoning skills.
• Good planner, well organized with the ability to deliver deadlines and sales target strictly

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How to Apply

If you are up to the challenge and possess the necessary qualifications and experience; please send your CV only quoting the job title on the email subject (Customer Service Representative) to hr@fresha.co.ke before 10th April, 2025