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Corporate Staffing Services
Customer Engagement Officer

Corporate Staffing Services

Nairobi | FULL_TIME | Customer Service

Closing in 1 week from now

Customer Engagement Officer Job

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Responsibilities

  • Conducting customer research and customer feedback management - NPS, CSAT, Exit interview calls etc.
  • Conduct customer Life-Cycle Management i.e.
  • Onboarding, tools acquisition, channel utilization etc.
  • Engage customers in the defined customer lifecycle milestones within defined periods e.g. after 1-week guide customers on products that match their transaction before, week 2 – advice customer on properties on sale etc. 
  • Outbound calling (birthdays, anniversary, care calls, product utilization etc.) 
  • Churn management (understanding reasons for potential churn and advising business on the same).
  • Engaging customers with failed transactions.
  • Engaging customers with incomplete account opening.
  • Engage inactive customers as defined from time to time.

Qualifications

Academic & Professional Qualification

  • Bachelor's Degree from a recognized University.

Experience

  • At least 2 years working experience in a Customer service role preferably in the hospitality or banking sector

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How to Apply

Click here to apply

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