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Moko Home + Living
Customer Engagement Agent

Moko Home + Living

Nairobi | Full Time | Manufacturing / Production / FMCG

Closing in 1 week from now

Key Responsibilities:
Sales and Account Growth

  • Develop and maintain relationships with wholesalers targeting furniture shops.
  • Achieve and exceed sales targets through proactive customer engagement.
  • Identify and pursue opportunities to grow existing accounts.
  • Build a pipeline of new clients to ensure consistent growth.

Debt Collection and Account Management

  • Monitor and follow up on client payments, ensuring timely debt collection.
  • Review and manage accounts for customers eligible for credit terms.
  • Address and resolve any account-related issues, ensuring client satisfaction.
  • Provide detailed reports on account performance and debt collection progress.

Customer Relationship Management

  • Maintain excellent communication with clients to foster loyalty and trust.
  • Handle customer inquiries and complaints in a professional and timely manner.
  • Ensure all client interactions align with company policies and goals.

Administrative and Additional Duties

  • Maintain accurate records of sales, payments, and account updates.
  • Provide feedback and suggestions to improve sales and account management processes.
  • Undertake any other duties as assigned by the supervisor to support business operations.

Qualifications and Skills:

  • Diploma or degree in Business, Marketing, or a related field.
  • Proven experience in sales, customer service, or account management.
  • Strong negotiation and communication skills.
  • Ability to manage multiple accounts effectively.
  • Proficiency in using CRM software and basic office tools.
  • Problem-solving and decision-making abilities

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