Customer Engagement Agent
Moko Home + Living
Nairobi | Full Time | Manufacturing / Production / FMCG
Closing in 1 week from now
Key Responsibilities:
Sales and Account Growth
- Develop and maintain relationships with wholesalers targeting furniture shops.
- Achieve and exceed sales targets through proactive customer engagement.
- Identify and pursue opportunities to grow existing accounts.
- Build a pipeline of new clients to ensure consistent growth.
Debt Collection and Account Management
- Monitor and follow up on client payments, ensuring timely debt collection.
- Review and manage accounts for customers eligible for credit terms.
- Address and resolve any account-related issues, ensuring client satisfaction.
- Provide detailed reports on account performance and debt collection progress.
Customer Relationship Management
- Maintain excellent communication with clients to foster loyalty and trust.
- Handle customer inquiries and complaints in a professional and timely manner.
- Ensure all client interactions align with company policies and goals.
Administrative and Additional Duties
- Maintain accurate records of sales, payments, and account updates.
- Provide feedback and suggestions to improve sales and account management processes.
- Undertake any other duties as assigned by the supervisor to support business operations.
Qualifications and Skills:
- Diploma or degree in Business, Marketing, or a related field.
- Proven experience in sales, customer service, or account management.
- Strong negotiation and communication skills.
- Ability to manage multiple accounts effectively.
- Proficiency in using CRM software and basic office tools.
- Problem-solving and decision-making abilities
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