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Corporate Staffing Services
Customer Care

Corporate Staffing Services

Nairobi | Full Time | Customer Service

Closing in 2 months ago

Customer Care Job. Customer Service Jobs In Kenya

Afrique Shipping Services Ltd provides efficient and effective clearing and forwarding services to clients and we are looking to fill a position of customer service, the candidate will be responsible for ensuring excellent customer service standards, must be detail-oriented, able to work under pressure and have a strong understanding of customer service principles.

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Key Responsibilities:

  • Monitor customer service metrics such as response time, resolution time, and customer satisfaction scores.
  • Develop and maintain standard operating procedures for customer service operations.
  • Handle escalated customer complaints and provide timely resolutions.
  • Work closely with other departments such as Sales & Marketing,  operations and logistics to ensure a seamless customer experience
  • Maintain a positive and collaborative work environment.
  • Assist Marketing team by doing telemarketing.
  • Collaborate with the marketing team to develop customer service initiatives that support overall business goals.
  • Timely sharing updates to customers.

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How To Apply

Interested and qualified candidates should forward their CV to: info@afriqueshipping.com using the position as subject of email.

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