Minimum Requirements

• Bachelor’s Degree in Public Relations / Communications or Business Management
• Two 2 years experience in a busy organization
• Basic accounting knowledge and experience in digital / social media marketing is an added advantage

Duties & responsibilities

• Implementing the Society’s Customer Service Charter.
• Offer the voice of the customer to guide in marketing strategy, product improvement and member interaction improvement.
• Assist in developing and implementing member Retention Strategies that run throughout the year
• Provide formal advisory perspectives to ensure the organization is customer centric.
• Ensure an orderly and organized front office
• Handle telephone operating duties
• Provide feedback to the organization on all customer concerns.
• Ensure prompt dispatch of documents received at the reception to other departments for action.
• Handle the customer complaints & compliments register

Job Competencies

• Excellent communication skills.
• Basic SACCO product awareness.
• Good interpersonal skills
• Passion for customer service