Customer Care And Debt Collection Agent (smartphone Financing)
Mogo Finance
Nairobi | Contract | Banking / Financial Services
Closing in 2 weeks ago
WHAT YOU WILL DO
- Welcome calls to new customers
- Early-stage debt collection reminders and follow-ups
- Ongoing customer support through call, WhatsApp, and other channels
- Assist in onboarding and training new team members as the product scales
- Ensure that all interactions are aligned with Mogo’s tone of voice and customer experience standards
- Coordinate with Loan Officers and Field Teams to ensure seamless customer onboarding and issue resolution.
- Collaborate with the CRM teams to improve customer interaction flows
WHAT YOU NEED
- Minimum 1 years' experience in customer care, debt collection, or telesales — ideally in financial services, telco, or asset financing
- Strong communication skills in English and Swahili
- Experience working with CRM tools and call center systems
- Ability to work independently, prioritize tasks, and thrive in a fast-paced environment
- Strong organizational skills and attention to detail
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