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Mogo Finance
Customer Care And Debt Collection Agent (smartphone Financing)

Mogo Finance

Nairobi | Contract | Banking / Financial Services

Closing in 1 week from now

WHAT YOU WILL DO

  • Welcome calls to new customers
  • Early-stage debt collection reminders and follow-ups
  • Ongoing customer support through call, WhatsApp, and other channels
  • Assist in onboarding and training new team members as the product scales
  • Ensure that all interactions are aligned with Mogo’s tone of voice and customer experience standards
  • Coordinate with Loan Officers and Field Teams to ensure seamless customer onboarding and issue resolution.
  • Collaborate with the CRM teams to improve customer interaction flows

WHAT YOU NEED

  • Minimum 1 years' experience in customer care, debt collection, or telesales — ideally in financial services, telco, or asset financing
  • Strong communication skills in English and Swahili
  • Experience working with CRM tools and call center systems
  • Ability to work independently, prioritize tasks, and thrive in a fast-paced environment
  • Strong organizational skills and attention to detail

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