Mission Description                      

• Ensure service delivery-chases local team to ensure that cargo is delivered in line with SLA.
• Monitor fleet movement in and out of site, ensure their Turn Around Time data is well recorded, analyzed and reports shared accordingly. 
• Review all stock management reports and ensure is in line with the financial position.
• Overseeing and offering guidance to yard marshals to ensure compliance to set site standards safety and security.
• Facilitate cross-functional coordination to maintain service levels.
• Monitoring and reporting yard marshals' Flow system operations to ensure accuracy in data capturing.
• Calling in trucks using the Flow system into site and to respective offloading and loading areas while balancing and strictly observing set capacities across site to avoid traffic congestion.
• Perform exception management, ensuring all deviations are captured, escalated when needed, and closed within SLA
• Escalate all incidents and violations up the chain of command in real-time.
• Be tasked with data entry as directed.
• Updating records and timely sharing of all the required reports accordingly as directed.
• Communicate directly with carriers, suppliers, and partners to confirm status, request updates, and drive quick issue resolution
• Assist in office management and organization procedures.
• Provide status updates to customers or internal teams, ensuring transparency and timely communication.
• Collaborate with internal teams planning, transport, warehouse, procurement, customer service and external partners to resolve issues

Profile

• Bachelor's degree in Supply Chain Management, Logistics, Operations, Business or related field.
• 2–5 years of experience in operations, logistics, planning, or supply chain control tower environments.