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M.P. Shah Hospital
Client Relations Officer

M.p. Shah Hospital

Nairobi | Full Time | Healthcare / Medical

Closing in 1 day from now

Duties & Responsibilities:

  • Develop, implement and deliver business development targets as per sales plan.
  • Identify and create product wise customer data base, target list and masters.
  • Establish, develop and maintain business relationships with consultant doctors and medical fraternity, insurance companies and corporate clients.
  • Conduct regular need-based market research to gather relevant data in order to analyze products, services, competition and trends.
  • Gather and document regular feedback from clients, communicate to respective heads of departments and work on a clear action plan.
  • Effectively communicate and promote products, services, packages, plans, features, and benefits to existing and prospective clients.
  • Organize and manage events like health camps, disease detection camps, CMEs and CSR activities.
  • Contribute to the strategic planning of an annual or long-term marketing plan to drive forward agreed company objective.
  • Build relationship with external partners who include key corporate clients, insurance firms, referring doctors and hospitals within the region.
  • Holistic marketing of the organization, the facilities available and the various services offered.
  • Compile and distribute financial and statistical information monthly, and writing field visit reports on daily basis.
  • Maintain, build and update a mailing database.
  • Maintain continuity among work teams by documenting and communicating actions, irregularities and continuing needs.

Qualifications & Requirements

  • Bachelor’s degree in Public Relations, Business Administration, Marketing or any other business related field.
  • Minimum 2 years’ experience in sales, customer service or business development, preferably in hospital industry.
  • Should also possess/demonstrate the below competencies:
  • Good analytical and negotiation skills.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent interpersonal and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Excellent Public Relations and Relationship building acumen.

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