Qualifications, Skills and Experience

• Bachelor's or Master's degree in Healthcare Administration, Business Management, Clinical Science, or a related field.
• Minimum 10 years' leadership experience in a healthcare facility e.g., Centre Manager, Operations Manager, Nursing Director.
• Strong understanding of healthcare regulations and quality standards.
• Proven ability to lead multidisciplinary teams and achieve operational KPIs.
• Strong leadership, analytical, and resource-planning abilities, with solid decision-making, and communication skills
• High proficiency in regulatory compliance and clinical governance, with the ability to coordinate complex patient pathways and maintain service quality under pressure.

Key Responsibilities

• Daily Operations: Oversee day-to-day activities across all departments, ensure smooth patient flow from admission to discharge, and manage staff scheduling, equipment, and facility resources to maintain efficient and consistent service delivery.
• Performance & Reporting: Track key operational KPIs, prepare timely reports for senior management, and identify bottlenecks to drive continuous process improvements.
• Quality, Compliance & Risk: Ensure full compliance with healthcare regulations and accreditation standards, uphold patient safety and service quality, and proactively manage operational risks.
• Patient Experience & Stakeholder Relations: Handle escalated patient issues, foster a collaborative team environment, and act as the primary liaison with clinical teams, admin departments, suppliers, regulatory bodies, and senior leadership.