Care Assessor Job. Customer Service Jobs In Kenya

Responsibilities

• Reviewing and issuingpre authorization;
• Handling the 24hour call center (cell phones /office lines) and responding to clients queries as they arise;
• Interacting with clients, brokers, clinicians, APA relationship officers and schemes HR’s as required to resolve problems/update progress in a manner consistent with the principles of the policy;
• Conducting hospital visits to assess patient’s care throughout continuum of care for diagnosis/procedures as well as maintaining the client’s /provider relationship;
• Reporting adverse occurrences relating to clients management, policy with appropriate action to ensure compliance with quality patient care;
• Coordinating step down management and referrals for all clients with chronic diseases; 
• Participating in health talks/wellness camps and service meetings;
• Participating in company CSR and brand building activities in liaison with other departments.

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Qualifications

• Bachelor’s degree in relevant degree

Skills

• Leadership skills 
• Interpersonal and  Communication skills
• Analytical skills

Professional Requirements

• Relevant professional qualification

Experience

• At least 4 years relevant experience 

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How To Apply

Click here to apply