Call Centre Agent Job. Customer Service Jobs In Kenya

Job Summary:

We’re looking for a customer-focused Call Centre Agent to join our tour ticketing team. In this role, you’ll be the first point of contact for customers looking to book tours, ask questions, or get help with existing reservations. The ideal candidate should be a clear communicator, quick problem-solver, fluent in American English and passionate about delivering a great customer experience.

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Key Responsibilities:

• Answer incoming calls and assist customers with tour bookings, schedules, and pricing
• Resolve booking issues, process changes or cancellations
• Guide customers through the online booking process when needed
• Maintain detailed and accurate records of customer interactions
• Assist customers with technical issues related to online bookings or payments
• Handle customer complaints or issues with professionalism and escalate as necessary
• Meet performance goals, including customer satisfaction, call quality, and response times

Qualifications:

• A Bachelor’ degree in mass communication or any related field. A Master’s degree will be an added advantage
• Prior experience in a call center or customer service role
• Strong communication and active listening skills
• Ability to multitask and work efficiently in a fast-paced environment
• Positive attitude, problem-solving mindset, and attention to detail
• A calm, positive attitude when solving problems
• Flexible availability, including evenings, weekends, and holidays
• Previous experience in a call center or customer service role
• Excellent verbal communication and listening skills

Work Environment:

• This is a remote position. You’ll need a quiet, dedicated workspace, a reliable internet connection, and a computer setup suitable for handling calls.

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How to Apply

If you have a passion for excellent customer service skills, we’d love to hear from you. Interested candidates are encouraged to submit a detailed resume and cover letter outlining their relevant experience to alohafantasytours@gmail.com by 23rd April 2025.