
Call Center Operator
Unateus
Nairobi | Remote | Logistics and Transportation
Closing in 1 week from now
- Are you an enthusiastic and persuasive communicator with a passion for customer engagement and sales? Unateus is currently seeking talented individuals to join our team as Call Center Operators, specialising in telemarketing services.
Responsibilities:
As a Call Center Operator at Unateus, you will be at the forefront of our telemarketing efforts. Your role will involve:
- Outbound Calls: Making outbound calls to prospects to introduce products and convert leads into orders for delivery.
- Product Knowledge: Developing a deep understanding of products to effectively communicate their features and benefits to prospects.
- Customer Engagement: Building rapport with potential customers, addressing their inquiries, and guiding them through the sales process.
- Sales Targets: Meeting or exceeding sales targets and objectives while maintaining high-quality interactions with customers.
- Data Entry: Accurately recording customer information and order details in our CRM.
- Call Recordings: Record and upload all calls.
- Communication: Maintain clear and open communication with our team and customers to address any issues or updates.
Requirements:
To be successful as a Call Center Operator at Unateus, you should possess the following qualifications and attributes:
- Excellent Communication Skills: Strong verbal communication skills and the ability to convey information persuasively.
- Sales Aptitude: A passion for sales and the ability to effectively close deals and meet or exceed sales targets.
- Customer-Centric Approach: A customer-focused mindset with the ability to engage, empathize, and build trust with potential customers.
- Resilience: The capacity to handle rejection and objections professionally, turning them into opportunities.
- Team Player: Collaborative and able to work effectively as part of a team in a fast-paced environment.
- Computer Literacy: Basic computer skills and the ability to use CRM and messengers.
- Flexibility: Willingness to work flexible hours, including evenings and weekends, as needed.
- Workspace: A quiet place with an Internet-enabled PC and cell phone is essential.
- Strong Work Ethic: We value individuals who are dedicated and committed to delivering exceptional service. A strong work ethic and a willingness to go the extra mile for our customers are highly regarded.
- Get your Documents Ready: Personal documents for a background check must be sent to company email.
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