Call Center Operations Manager Job. Customer service Jobs In Kenya

Overview

• We’re looking for a strategic and performance-driven Call Center Manager to lead our sales, collections, and retention operations for a key digital lending product. This role is a critical driver of our revenue growth and customer success.
• As the leader of our Nairobi-based call center, you will:
• Own the full call center strategy—from sales conversion to customer retention
• Manage high-performing teams across sales, retention & collections, and quality assurance
• Use data and insight to design playbooks and improve performance
• Champion operational excellence and drive continuous improvement
• Collaborate with senior leadership to deliver on commercial goals

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Are You the Right Fit?

• We’re looking for someone who:
• Has 5+ years’ experience in call center leadership, preferably in financial services or fintech
• Thrives in fast-paced, target-driven environments
• Is deeply data-driven, tech-savvy, and passionate about customer outcomes
• Brings strong leadership skills—able to inspire, coach, and develop others
• Shares our values of Excellence, Respect, Growth, Courage, and Commit

What’s In It for You?

• A leadership role in a growing, mission-led fintech
• Competitive salary and benefits
• Career growth in a high-impact environment
• A chance to shape the future of financial inclusion in Africa

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How to Apply

Click Here to Apply