ABOUT YOU

Highly analytical, detail-oriented professional with a deep understanding of business systems architecture and administration. You thrive in fast-paced environments, excel at problem-solving, and are motivated by the opportunity to optimize critical business operations through technology. You’re also a team player who brings strong interpersonal and communication skills and can translate technical concepts into business-friendly solutions.

YOUR RESPONSIBILITIES

• Ensure compliance with Health & Safety rules. This is an integral part of all job duties as is the company’s overarching value and is implemented in accordance with Group H&S guidelines
• Monitor the performance and availability of all business systems, including SAP ERP, digital payment platforms e.g., M-Pesa, and bank integrations, to meet defined SLAs and ensure business continuity.
• Collaborate with cloud service providers, IT Business Solutions Analysts, and internal teams to troubleshoot application issues and implement timely, effective resolutions.
• Ensure all system changes follow approved change management processes, are fully documented, and comply with internal audit standards.
• Administer and maintain the SAP S/4HANA landscape across Development, Quality, and
• Production environments, along with related platforms such as Ariba, Concur, SuccessFactors, SAP Analytics Cloud, and Datasphere.
• Manage user roles, access rights, and authorizations in line with internal controls, supporting the internal audit and compliance functions.
• Provide technical support for SAP S/4HANA systems, including Basis-related issues and performance optimization.
• Support the integration of SAP S/4HANA with external systems and banking platforms, ensuring security, data integrity, and robust error handling.
• Lead system testing, performance tuning, and root cause analysis to maintain optimal system health and minimal downtime.
• Identify opportunities for system and process improvements by actively participating in cross-functional operations meetings and engaging with business stakeholders.
• Recommend and implement innovative technologies to solve business challenges and drive competitive advantage.
• Train users and identify retraining needs to enhance system utilization and ensure continuous improvement in digital adoption.
• Document business process flows and validate them with process owners, continuously recommending enhancements aligned with industry best practices.
• Maintain high standards of master data quality, consistency, and governance across all systems.

YOUR QUALIFICATIONS, EXPERIENCE & SKILLS

Level of education

• Degree in Information Technology, Computer Science, or a related discipline.
• Relevant certifications in SAP Basis, AWS, or Azure are an added advantage.

Technical Competencies

• Minimum of 5 years’ experience in business systems process design and application development.
• At least 3 years’ hands-on experience as a SAP Basis Administrator on SAP HANA and S/4HANA, including 2 years on public/private cloud environments AWS or Azure.
• AWS administration and infrastructure deployment S3- Simple Storage Service, EC2 - Elastic Compute Cloud, VPC - Visual private Cloud, Workspaces, SNS - Simple Notification Service, IAM - Identity and Access Management, ELB - Elastic Load Balancing, CloudWatch.
• Proficiency in major database applications preferable Oracle, Microsoft SQL Server, and IBM DB2.
• Deep knowledge of SAP HANA in-Memory Platform core technology, including architecture, landscape design, installation, upgrade, performance tuning and system integration.
• ERP migration from On-Premise to AWS cloud environments

 Management & Soft Skills

• Solid understanding of business processes across multiple departments.
• Strong leadership, initiative, and innovation mindset.
• Excellent team collaboration and communication abilities.
• Ability to work under pressure and manage multiple priorities.
• Strong training and mentoring capabilities for system users