KEY RESPONSIBILITIES:

Carries out analysis of present processes, identifies opportunities for improvement and holds stakeholder engagements with business representatives to implement the identified process changes within the business to enhance operational efficiency and improved customer experience.
Liaise with management to coordinate process improvement project activities Conducts periodic reviews and analysis of the Standard Operating Procedures SOPs on the Circle/Repository to ensure they are up to date and engages assigned business units to ensure adherence to the established processes/SOPs.
Interviews business unit representatives, gathers data and leads implementation of the re-engineered/improved processes.
Designs, maps, and documents business processes; create and present process reports.
Stay up to date with the latest business practices and technologies
Inspect effectiveness of active process improvement initiatives and make useful recommendations
Collect information and evaluate them in the alignment of project goals and organization goals
Communicate with staff at all levels to evaluate key performance measures.
Create process plans that contain project goals, milestones, and resources for the assigned business units.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

Education: Bachelor’s degree in Finance, Economics, Mathematics/Statistics or a Business-related field - RQ
Professional Qualifications: Lean Six Sigma Green Belt or equivalent - RQ
Project Management: PRINCE2, PMP or equivalent - RQ

Experience

Total Minimum No of Years’ Experience Required - 5 Years
3+ years progressive experience in process design and re-engineering of business processes - 3 years ES
2 years’ experience in stakeholder management & Project Management - 2 years ES
Must be knowledgeable in process design, analysis, mapping, documentation and project management skills - 2 years ES
Keen eye for details, analytical, team player, good interpersonal skills and collaborative mindset - 2 years ES