Business Efficiency Manager Job. Banking Jobs In Kenya

Job Purpose:

Business Efficiency manager is specifically tasked with improving Turnaround Time (TAT) on loans and other products, plays a critical role in streamlining processes, enhancing operational workflows, and driving performance improvements within the SME banking. This role is focused on reducing delays, optimizing loan processing, and improving the overall efficiency of banking products and services offered to small and medium-sized enterprises (SMEs).

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Key Responsibilities

Optimize Loan and Product Processing:

• Analyze the current loan and product application processes to identify inefficiencies that impact TAT.
• Work with relevant stakeholders (e.g., SME RMs, risk managers, and compliance teams) to streamline application intake, approval workflows, and documentation processes.
• Propose and implement strategies to reduce delays in the loan disbursement process and other SME banking products.

Process Mapping and Improvement:

• Conduct thorough process mapping for all SME loan products and services, identifying bottlenecks and areas of improvement.
• Apply process improvement methodologies to enhance the efficiency of workflows.
• Ensure that each step in the loan approval or product fulfillment process is optimized for speed without sacrificing compliance or quality.

Automation and Technology Integration:

• Collaborate with IT teams, Product house to implement automation tools, workflow management systems, and digital platforms to speed up processing times.
• Promote the adoption of digital tools (e.g., e-signatures, online loan applications, and automated credit scoring systems) to reduce manual interventions and accelerate approval timelines.

Data Analysis and Performance Tracking:

• Monitor and analyze key performance indicators (KPIs) related to TAT, loan processing times, and product fulfillment cycles.
• Use data-driven insights to identify trends, issues, and opportunities for further process improvements.
• Report progress regularly to senior management on TAT reduction efforts and efficiency improvements.

Cross-Functional Collaboration:

• Collaborate with various internal departments, including credit risk, compliance, Legal, operations, and customer service, to ensure alignment and smooth execution of improvement initiatives.
• Engage with frontline staff (e.g. SME RMs and Relationship managers business, Business Growth & development managers) to gather feedback on process pain points and identify solutions.
• Foster collaboration between operations and IT teams to ensure that any technological enhancements align with operational needs and goals.

Policy and Regulatory Compliance:

• Ensure that all process improvements comply with relevant regulatory guidelines and internal bank policies.
• Work with compliance and risk management teams to ensure that speeding up TAT does not compromise the accuracy of credit assessments or the bank’s risk profile.
• Continuously stay up to date on regulatory changes that might impact SME lending products and adapt processes accordingly.

Customer Experience Improvement:

• Ensure that any improvements made to TAT also result in an enhanced customer experience, aiming to reduce friction for SME clients when applying for loans or using other banking products.
• Develop a customer-centric approach that not only aims for speed but also ensures that SMEs are provided with clear communication, transparency, and high-quality service during the process.
• Address customer complaints and feedback regarding slow processing times, resolving them promptly.

Risk Management:

• Ensure that efforts to reduce TAT do not compromise the bank’s risk management framework, particularly in the areas of credit risk and compliance.
• Work closely with risk teams to balance the need for speed with the necessity of thorough risk assessments and compliance checks.

Qualifications

Qualifications, Experience & Key Competencies

• A degree in Business administration, finance, economics, or a related field.
• Experience (typically 5+ years) in banking, loan processing, or operations management, with a focus on efficiency improvements.
• Process Improvement Expertise: Strong experience with process mapping, optimization, and improvement techniques (e.g., Lean, Six Sigma, Agile).
• SME Banking Knowledge: In-depth understanding of SME lending products, loan underwriting, and the unique needs of SME clients.
• Technology Proficiency: Familiarity with automation tools, digital banking platforms, and workflow management systems.
• Project Management: Proven ability to lead cross-functional projects, particularly those aimed at improving operational efficiencies and reducing processing times.
• Data Analysis: Strong analytical skills to track TAT, measure improvements, and make data-driven decisions.
• Customer-Centric: Focus on improving the customer experience by reducing delays and ensuring seamless service delivery.
• Compliance Awareness: Knowledge of banking regulations and compliance requirements, particularly as they apply to lending and SME banking.
• Leadership and Collaboration: Ability to work with and lead multiple departments, influencing change and driving results.

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How to Apply

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