Key Responsibilities

• Business Growth & Acquisition
• Develop and execute a robust pipeline for new business across assigned verticals and trade lanes import/export, sea, air, logistics, contract logistics, SEZ, and project cargo.
• Identify, qualify, and convert leads into profitable accounts through structured prospecting, solution design, and negotiation.
• Achieve defined volume TEU, revenue, and margin targets while maintaining high conversion ratios.
• Drive end-to-end commercial proposals including pricing, quotations, and RFQ responses ensuring competitiveness and alignment with corporate guidelines.
• Strategic Account Management
• Map key customers, decision-makers, and influencers to strengthen relationships and ensure our client becomes the partner of choice.
• Maintain and expand relationships with existing clients by ensuring service excellence, identifying upselling/cross-selling opportunities, and supporting key account strategies.
• Work with the Commercial Manager and other business Heads to develop and execute customer specific account plans.
• Market Intelligence & Strategy Execution
• Gather and analyse market insights, competitor intelligence, and customer trends to support data-driven decisions and pricing strategies.
• Support the rollout of vertical and corridor strategies by contributing to sector development plans e.g., FMCG, Retail, Healthcare, Agri business, Oil and Gas.
• Collaborate with the SEZ commercial team to position our client as a one-stop solution for port-centric logistics and regional trade growth.
• Cross-Functional Collaboration
• Work closely with Operations, Customer Service, and Finance teams to ensure seamless client onboarding, service delivery, and profitability.
• Participate in internal planning meetings to align customer requirements with operational capabilities and trade-lane capacities.
• Support the implementation of CRM systems by tagging prospects, logging interactions, and updating pipeline stages regularly.
• Reporting & Performance Management
• Prepare weekly and monthly reports on pipeline performance, conversion rates, and customer activity.
• Ensure accurate CRM data entry and reporting to support visibility and management decision-making.
• Track key metrics including TEU volumes, gross margin, and account retention.

Requirements

Experience

• 5 years in freight industry
• Personal Attributes
• Integrity
• Proactive
• Customer focus
• Collaboration

Qualifications

• Business Degree
• Diploma in Sales & Marketing
• MSK/CIM membership
• Knowledge of the freight industry