
Business Compliance & Portfolio Quality Manager
I&m Bank
Nairobi | Full Time | Banking / Financial Services
Closing in 1 week from now
Job Purpose:
- This role is responsible for leading the management of MSE financial risk in line with I&M compliance and ascribed in the Risk Management Framework of the Bank.
- This role will be responsible for ensuring the applications are to the expected standard and are documentary compliant. Early arrears management and immediate engagement of the borrowing accounts be regularized/repaid in time to curb provisions at ‘watch category’ and above and maintain a healthy book within the segment risk limits.
- Portfolio management will be managed through a team that is hands-on under the Compliance & Portfolio Quality Manager supporting all the branches in processing the MSE credit facilities.
- Ensure thoroughness in presenting the customers’ requests and Arrest Obvious Risk issue that leads would lead to Credit loss.
Key Responsibilities:
- Development of tools and frameworks- lead team in developing tools to measure, analyze risk, early warning signs monitoring, stress testing and industry analysis.
- Client management techniques- Sustain relationships with high-value/enterprise clients to keep arrears between 15 to 30 days by maintaining regular communication. Active engagement through RMs of first 20 Assets/liabilities customers for business growth per region.
- Portfolio deterioration reduction – Avoid portfolio deterioration by preventing movement in the above 30 and 60-day categories aggressively. Develop corrective criteria of equipping MSE branch team with most defaulted applications to sharpen their appraisal assessment skills.
- Regular training on the importance of capturing as many details as necessary during Call visits and occasionally visiting key customers with the business team. Also, Key MSE accounts representing a high risk of deterioration.
- Develop a checklist of things to check on a customer’s file. Train on compliance skills to arrest falsified documentation, details & misrepresented business appraisal.
- Vet diligently with measured TAT all MSE appraisals above Kes.1M before Credit analyst review.
- Business Growth mindset -Carry Portfolio Quality & Sustained Growth responsibility.
- Loan management from end to end to ensure timely repayments. Actively utilize the CTO analysis for newly disbursed MSE Loans to ensure consistent banking.
- Build loyalty through measured relationship with borrowing customers- Virtually/physically. For MSE borrowers above the Kes.5M unsecured threshold, assist in relationship management through the MSE-RMs.
- Drive strategic alignment and execution - Formulate the unit's strategy in close collaboration with the segment head and translate it into actionable plans. Monitor progress through regular follow-ups to ensure successful implementation.
- Leadership- Provide leadership and motivation of the PQM team and ensure all branches are well supported in the growth of MSE business.
- Coaching & Mentorship- Support the team members in the achievement of the set targets.
- Evaluation of segment’s activity- Review monthly analysis of the activities and ensure remedial plans are implemented and update reports shared.
- Timely reporting & Updates on the unit’s performance and support to the branches.
- Delinquency committees- Representing the segment in the sensitive accounts committee and committee for delinquent accounts.
- Coordination with recoveries- Liaising with recoveries department for handover of accounts for enhanced recovery in line with the bank credit policy.
Academic Qualifications:
- University Degree preferably in a Business-related field such as Economics, Finance or Accounting from a recognized institution by the Commission for University Education.
Professional Qualifications / Membership to professional bodies/ Publication:
- Banking professional qualification, Accounting Qualification or equivalent.
Work Experience Required:
- Minimum of 8 years’ experience in banking with a good understanding of bank policies, procedures, credit appraisal and external regulations.
- Demonstrates expertise and in-depth knowledge in Banking Operations, Risk, Controls. and Credit appraisal presentation.
- Good understanding of Central Bank Prudential guidelines, Basel Rules, Banking Act, IFRS and other relevant statutes in Banking.
- Demonstrate knowledge and understanding of the present banking and financial services operational landscape, trends, practices, relevant regulatory and governance guidelines, as well as applicable laws.
- Clear understanding of the importance of strict adherence to the set policies and procedures in generating quality credit appraisals.
Competencies:
- Ability to establish effective rapport with debtors, responsible relatives and other parties to obtain information and elicit cooperation.
- Ability to independently evaluate information and initiate action within prescribed guidelines.
- Ability to establish and maintain accurate records and files.
- Ability to understand, apply and explain pertinent laws and procedures concerning collections.
- Ability to communicate effectively in oral and written form.
- Strong computing skills.
- Ability to negotiate agreements and settlements within established guidelines.
- Ability to gather and present information in legal proceedings to procure legal judgments.
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