Job Purpose

The role holder supports the implementation and maintenance of ICT systems, databases, and automated business processes across the Schemes. He/she assists in ensuring reliable ICT operations, data integrity, and effective automation solutions that enhance efficiency and support the overall Schemes’ strategic objectives.

Key Duties and Responsibilities

Roles and Responsibilities

• Assist in eliciting, documenting and validating business and technical requirements through interactions with business unit stakeholders.
• Translate business requirements into functional specifications and user stories for ICT/ development teams.
• Support the analysis of existing systems and processes to identify inefficiencies, redundancies, and opportunities for improvement.
• Participate in the design, review, and testing of solutions to ensure they meet the documented requirements; support User Acceptance Testing UAT.
• Assist in the production of business process maps, workflows, and diagrams e.g., “As-Is” vs “To-Be”.
• Help maintain requirement traceability throughout the project lifecycle and monitor changes to requirements.
• Support change management efforts, including communicating changes to business units, contributing to training material, and helping with rollout of new/updated systems.
• Engage in data analysis and reporting as needed: using tools like Excel, SQL, or BI dashboards e.g. Power BI to draw insights that inform project decisions.
• Collaborate with ICT teams developers, QA, architects to ensure smooth implementation of technological solutions.
• Ensure that solutions comply with relevant regulatory, risk, and Scheme guidance/policies.
• Any other roles and responsibilities that may be assigned from time to time.

Key Result Areas
The job holder’s accountability areas are outlined as follows:

• Translate requirements into clear functional and technical specifications for ICT development teams.
• Support automation and digitization initiatives aligned with Scheme’s Digital Transformation Agenda.
• Identify emerging technologies and trends relevant to Scheme’s operations.
• Continuous process improvement of services offered by the Unit.
• Recommend and support adoption of innovative digital solutions that improve efficiency and member experience.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Business Information Systems or a related discipline.
• Experience with requirement gathering, process mapping, or technical writing.
• Basic competency in data analysis tools and techniques: e.g. Excel, SQL, or visualization tools Power BI, Tableau is preferred.
• Familiarity with software development life cycle SDLC concepts, agile methodologies, or project management basics.

Work Experience

• At least one 1 to two 2 years of experience in Business Analysis or a related role; Internships or Academic Projects with relevant technical exposure are acceptable.