Roles & Responsibilities:

• Oversee the day-to-day operations of the retail outlet including customer service, human resource management, and sales activities to ensure efficiency and compliance with standards.
• Be accountable for sales performance and the achievement of approved financial objectives.
• Procure goods and services based on stock levels, demand, and operational requirements.
• Recruit, onboard, and train new employees.
• Lead, motivate, assess, and develop staff to enhance performance and skills.
• Prepare staff schedules, allocate responsibilities, and coordinate daily shop activities.
• Monitor the quality of products and services provided to customers.
• Address customer complaints and resolve issues in line with applicable laws and internal procedures.
• Manage daily cash collections and ensure secure and accurate reconciliation.
• Carry out regular, periodic, and spot stock inventories.

Minimum Qualifications:

• Bachelor’s degree in business related field
• 4+years of branch/ store management experience in the retail industry
• Experience in the automotive industry will have an added advantage.
• Conversant and Knowledgeable in the use of ERP.
• Strong analytical, planning, and coordination skills
• Good communication and stakeholder management ability