Responsibilities

• Achieve budgeted branch sales and profit targets.
• Champion and ensure an exceptional brand experience at the branch level.
• Identify and develop new offsite/corporate business opportunities to boost sales.
• Review all branch section FOH/BOH/Café performance against set KPIs.
• Ensure individual team member alignment with overall branch goals.
• Embed a high culture of food safety and quality standards.
• Strictly adhere to proper food handling procedures at all times.
• Conduct detailed verification of all incoming goods to ensure quality and conformity.
• Guarantee all in-branch products consistently conform to set standards right product, place, time, temp, price.
• Oversee effective stock and cash management, ensuring accountability and asset custody.
• Drive consistent sales growth across all channels dine-in, takeaway, drive-through, delivery, curbside.
• Review individual FOH sales performance and guide action plans for target achievement.
• Provide constructive feedback to BOH, GA, & Barista teams for continuous improvement.
• Ensure exceptionally high Health, Safety, and Hygiene standards, including team training and current licenses.
• Track and communicate branch/individual performance through daily, weekly, and monthly reports.

Requirements

• A Diploma in a business-related field. Hospitality-relateded course will be an added advantage.
• Computer literate Ms Word/Excel
• Experience with Restaurant ERP Systems POS/Gaap/Micros/Aura etc
• Three 3 years of experience in the hospitality industry one 1 of which must have been as anassistant branch manager
• Good understanding of key restaurant metrics and how to drive them
• Good understanding of data analysis and use of data to drive business understanding
• Ability to manage and lead diverse, young and vibrant teams.
• Entrepreneurial: ability to conceive, translate to projects and exploit market opportunities profitably.