JOB PURPOSE

The jobholder is responsible for the assessment and determining terms for medical risks.

PRINCIPAL ACCOUNTABILITIES

Underwriting Role:

Assess the new and existing risks and ensure that they are adequately rated and commensurate with the terms and conditions advised and endorsed to retain profitability of the medical portfolio.
Provide competitive quotations to all customers promptly within the standards set.
Membership management; additions and cancellations.
Scheme set up, benefits set up and membership updates in the system
Timely and accurate debiting of premium and cover conditions and that the documentation is in compliance with set standards and procedures.
Ensure that medical insurance cards are issued in an efficient timely and accurate manner
Prepare and send renewal notice within stipulated timeline and co-ordinate follow up of the renewals to achieve renewal targets.
Ensure policy endorsements & documents are accurate and made within the standards of service, and ensure timely dispatch
Train various stakeholders on company products for increased knowledge and growth of business
Monitor scheme loss ratios and adjust renewal terms accordingly
Assist with business acquisition through follow up on quotes and intermediary visits.
Ensure business is booked as per the company’s credit policy and follow up on payment plans.

Customer Service

Continuously monitor the outpatient fund and check on prudent utilization of cover reporting any anomaly noted and ensure timely invoicing for top up.
Provide benefit utilization reports as per the standards of service set out in the customer charter
Provide timely feedback to client’s queries and concern as per service charter provisions.
Maintain client and intermediary relationships through visits

Qualifications:
Minimum Academic Qualification:

Experience:

Knowledge: