Responsibilities

• To observe and record 100% accuracy handover per shop, For each handover, all relevant documents corresponding customer contract, proof of ID, customer declaration form etc. are scanned & uploaded per customer via Mtawi
• Physical stock counting daily and reconciling physical stock with stock levels on Tally software system.
• Matching of expected and submitted inventory, matching of stock figures DB/Tally and the physical stock count.
• Coordinating submission of daily/weekly reports of return and repairs within the responsible regions per Service Center
• Ensure customer education is highly conducted to promote customer satisfaction and Explaining after-sales service to the customer.
• Correctly transacting and tracking all incoming and outgoing inventory to ensure accurate stock levels are consistently maintained on Tally software system.
• Contribute to 10% of sales target as per the hub distribution and handle all walk-in customers at the Service Centers.
• Ensuring all licenses and regulatory data is up to date and correctly displayed as per the QA management policy.
• Fully implement the FIFO methodology within the Service Centers
• Display systems to be presentable, complete, clean, and working at any time.
• Achieve financial reporting on Service Center expenses month by month per region and as per the assigned Service Center.
• Storage room setup proper arrangements of items, labelling, separation of spare parts used and broken.
• Organizing all documents in designated folders logistics documents and customer contracts
• Gathering a benchmark data for assessment purpose and analysis of causes of portfolio deterioration.
• Completing assigned tasks in line with applicable policies, guidelines, processes, and procedures.
• Displaying Mobisol SHS and appliances as instructed and ensuring a shop appearance in line with Service Center related guidelines.

Knowledge and skills 

Experience:

• 2 years’ experience in stock Management and customer service.
• Experience in customer relationship management.
• Team Player

Qualifications:

• Be a holder of a diploma, preferably in Business, Logistics and its related fields