
Application Support Specialist
Kcb Bank Kenya
Nairobi | Full Time | Banking / Financial Services
Closing in 1 week from now
KEY RESPONSIBILITIES
- Collaborate with other Technology staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
- Implement and adhere to regular systems maintenance policies and procedures, including change request mechanisms and update schedules to ensure optimum uptime and service availability.
- Support end-to-end financial reporting processes using Oracle ERPs and related systems e.g. SAP, Oracle cloud fusion, Hyperion, OIC
- Support and maintain ETL and Datawarehouse objects at a large scale
- Identify and address system vulnerabilities, manage technical debt, and ensure timely server patching and remediation in accordance with bank policies and security standards.
- Maintain and optimize reporting configurations, report definitions, and data mappings within Oracle Fusion Cloud ERP
- Create and maintain documentation as it relates to system configuration, mapping, and processes.
- Ensure compliance of SLAs on data and system availability with other Technology system users.
- Attend to adhoc user requests, ECRM and ITSM calls.
Academic and Professional qualifications
- Bachelor's Degree - Computer Science, Data Science, Information technology, Engineering or equivalent combination of education and experience.
- Professional Qualifications - SQL/PLSQL/Cloud certifications / System Administration/Data Management or relevant certifications.
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