Responsibilities

Requirements Analysis Across Core Systems

• Including Salesforce, Office 365, Azure, Power Platform, Business Central, and TaroWorks
• Proactively identify required system changes and opportunities for improvement across all core platforms.
• Regularly gather feedback from users to understand operational challenges and enhancement needs.
• Manage system changes and updates with minimal disruption to users.
• Communicate upcoming changes in advance and provide guidance to ensure smooth adoption.
• Plan and implement system modifications to improve usability, performance, and alignment with organizational needs.
• Oversee all processes that impact or relate to BOMA’s core digital systems.

System Development, Configuration, and Enhancement

• Manage new platform releases Microsoft ecosystem, Salesforce, and other integrated tools and ensure efficient rollout of new features.
• Review release notes for all connected applications and integrations, and implement required configuration updates.
• Create and maintain fields, views, reports, dashboards, workflows, automations, and other system components across platforms.
• Develop custom entities or objects where necessary to meet program and operational needs.
•  Continuously customize, extend, and update system configurations to support evolving requirements.
• Maintain and enhance automations, business rules, and integrations across the core system environment.
• Develop new reporting and analytics capabilities and respond to ad hoc reporting requests.
• Provide system support functions and troubleshoot issues as needed.

System Maintenance and Best Practices

• Perform regular system maintenance activities to ensure optimal performance and reliability.
• Maintain and monitor third-party integrations, data capacity, and platform utilization across all systems.
• Provide subject matter expertise for solution architecture, including configuration, development, integration, and customization of complex multi-system solutions.

Security, Access Management, and Data Integrity

• Maintain user hierarchies, access structures, permission models, and roles across all core systems.
• Manage reassignment of accounts, records, and system assets in response to personnel or organizational changes.
• Grant, remove, and maintain user licenses and access rights across applications.
• Ensure system security through proper management of sharing rules, access levels, authentication, and compliance controls.
• Design, create, and maintain user roles, profiles, groups, and administrative hierarchies.
• Monitor system storage, performance metrics, and data retention, and archive data as needed.

​​​​​​​Training & User Support

• Develop and deliver user training programs and documentation across all core platforms.
• Provide day-to-day user support and guidance to ensure effective system utilization.
• Promote best practices and adoption strategies for all systems.
• Act as the primary point of contact for system-related queries and troubleshooting.

​​​​​​​Automation & Integrations

• Design, develop, and maintain workflows, automations, and integration processes across all systems.
• Collaborate with program and operational teams to identify opportunities for process automation.
• Ensure integrations between platforms are reliable, secure, and optimized for performance.
• Continuously monitor and improve automated processes to enhance efficiency and reduce errors.

Data Governance & Reporting

• Define and enforce data governance policies and procedures across all core systems.
• Maintain data accuracy, consistency, and integrity.
• Develop and maintain reports, dashboards, and analytics to support program decision-making.
• Provide insights from data to improve operational efficiency, program performance, and organizational outcomes.
• Manage ad hoc data requests and ensure timely, accurate delivery of reports and analytics.

​​​​​​​Personality Attributes

• A belief in BOMA’s mission – working with ultra-poor communities to end poverty in ASAL regions of Africa.
• A confident go-getter willing to experiment, challenge the status-quo and a willingness learn, unlearn and relearn
• Excellent communication and relationship management skills.
• Analytical, solution-oriented mindset, with a willingness to explore, discover, and learn new things.
• Willingness to step up when needed, with delayed gratification.
• Self-awareness, self-drive personal initiative, and leading by example.

Requirements

Required Qualifications

• Relevant tertiary qualification or recognition of prior or experiential learning
• A demonstration of at least 3 years of progressive experience in application administration, development, and support in a busy technology-intensive environment.
• At least two year’s practical experience with Salesforce, TaroWorks, and similar systems as a developer and/or functional consultant.
• At least 2 years of experience with Microsoft applications including SharePoint, Business Central, and Office productivity tools including deep understanding of Microsoft Agentic and development toolkits.
• Demonstrated experience as a developer with at least 2 software development languages – C#, Java, Apex or PHP. The applicant will be required to demonstrate working developments they have done in these languages
• Working knowledge of Financial & Project Management systems.