Job Purpose

We are hiring a dynamic and people-oriented Agent Support Officer to provide field-level mentorship, onboarding support, and day-to-day engagement with M-taka agents, waste groups, and clients. This role is critical to ensuring the successful rollout and sustained usage of M-taka’s products, and services, at the grassroots level. The ideal candidate will blend strong community mobilization skills with a good grasp of technology and product adoption.

Qualifications, Experience and Competencies

• Diploma or bachelor’s degree in Community Development, Environmental Studies, ICT, Business, Sales and Marketing, or related field.
• At least two years of experience in fieldwork, customer support, or community mobilization preferably in the informal waste or tech-for-development space.
• Practical knowledge of mobile apps, digital platforms, or mobile money systems.
• Ability to train and coach individuals or groups in both formal and informal settings.
• Strong interpersonal and communication skills in English, Kiswahili, and at least one local language spoken in Western Kenya.
• Experience working with youth, women’s groups, cooperatives, or CBOs is a plus.
• Comfortable working in informal settlements or peri-urban areas with minimal supervision.
• Willingness to travel regularly and work closely with low-income and underserved communities