MENU
Corporate Staffing Services
Agent Support Associate - Paid Internship

Corporate Staffing Services

Nairobi | Full Time | Customer Service

Closing in 2 months ago

Agent Support Associate - Paid Internship Job. Internship Jobs In Kenya

Roles and Responsibilities

  • Provide exceptional customer support to assigned agents, ensuring they have the necessary guidance to succeed.
  • Advise agents on Lami’s insurance products, helping them match policies to customer needs.
  • Onboard new agents onto Lami’s platform, providing hands-on training and ongoing support.
  • Stay informed about insurance industry trends and market best practices to better support agents.
  • Assist agents in setting and achieving sales goals, tracking progress daily, weekly, and monthly.
  • Support agents in following up on claims by liaising with the claims team for timely resolution.
  • Collect feedback from agents regularly and share insights with the relevant teams to improve services.
  • Participate in sales meetings, contributing fresh ideas to help grow Lami’s network of agents.
  • Escalate unresolved issues promptly to the appropriate team lead for further action.

Read More>>>Advanced Excel Proficiency: How It Can Propel Your Career Advancement

Skills and Qualifications

  • Passion for sales, customer service, and the insurance industry (previous experience in sales or insurance is a plus but not required).
  • Strong communication and presentation skills with the ability to build relationships.
  • Resilient, proactive, and eager to learn in a fast-paced environment.
  • Friendly and approachable, with excellent interpersonal skills.
  • Well-organized with good time management abilities.
  • Comfortable using digital platforms and willing to learn new technologies.
  • This role is ideal for a motivated individual looking to start a career in insurance sales and support, with opportunities for growth at Lami.

Read More>>>My Journey Leading with Purpose and Empowering Team for Success

How To Apply

Click here to apply

Never miss a chance!

Subscribe to get latest job listings, career insights and guidance in your inbox